Winder, GA

Upon arrival, customer stated that both tub valves were not functioning properly, shower in master bath had very low pressure, shower in hall bath handle would spin all the way. Stated to customer that cartridges had failed and needed replacement. Presented quote and customer declined for today. Customer was sent quote to email and paid the dispatch fee. Thank you for choosing Keep Smiling Plumbing.

After inspection is found that all three toilets are on individual blockages not affecting rest of home tech found that main floor toilets have been dormant For quite some time, I need to be rebuilt as well as the upstairs toilet, Customer has three Weston builders toilets, tackle, provide options to rebuild all three toilets as well as replace all three toilets tech will also include auguring of lines to ensure they are clear as well there’s a Cameron spectrum to ensure that they are not holding water and causing any other issues with today’s work Remove and dispose of existing toilets Install 3 brand new toilets with supply lines Auger all three toilet lines Camera inspection to verify Total discount -$1084.45 Installed three new American standard toilets

Technician came to inspect leaking HVAC system. Upon arrival unit was off and drain pan was full. Resident informed me that the unit was working fine and that it was just leaking. Technician cleared drain line from outside. Cleared drain pan in attic. Inspected near coil where unit drains from and did not find any obstructions. No other faults found. Offered to install drain pan safety switch. Resident declined services for today but would like estimate emailed to him for future reference. Thank you for choosing Keep Smiling! Have a great day!

Upon arrival, customer stated that main floor unit 3 ton R410 a was not keeping up with the heat of the day and not cooling properly. Customer mentioned that he cleaned outdoor coil and showed proof with pictures that customer took on his phone upon further inspection. I found that the coil for the outdoor was indeed clean as well as the indoor filter Checked everything electrically and mechanically. and ultimately found that the system was low on Freon of about 2 pounds. I then stated to customer that he possibly had a very small slow leak, which would indicate the low Freon. However, I did offer customer multiple options in which to rectify the matter, customer opted for 2 pounds of refrigerant to be added to the system

Cut concrete in basement to install a new 3 inch sewer line coming from washing machine over to main line approx 15 feet. Also install a 2 inch line off that 3 inch line to go over to kitchen sink. Connect all plumbing and make sure everything flows properly. Comes with 5 year warranty.

Come out run camera to figure out why sewer is leaking. After running camera line has been completely rotted out and collapsed on itself and needs to be replaced.

Emailed customer quotes to replace toilet, pressure valve and water heater,customer not ready to do work.

Upon arrival customer claimed to want his water heater flushed since it was that time of year. I gave him our book price for the flush and he agreed to it. Before flushing his water heater I went ahead and checked the pressure, and also the expansion tank. Everything seems to be in perfect condition. Once I started flushing I saw a lot of calcium. Let it flush till empty and filled it back up. After filling up the water heater, I opened faucets downstairs to let air out. I mentioned to the customer if he opens up the hot side on any faucet there will be a chance of a little bit of air spitting out but it’s all normal . Thank you for choosing keep smiling plumbing !!!!!!

Technician performed tune up for 12 yr old heat pump. Filter was clean. Indoor blower motors pulling normal pulling normal amperage. Blower housing was clean. Unit has 25 degree temperature difference. Outside pressures were in normal range. Capacitor for fan outside was very weak. Resident gave the ok for replacement. Replaced capacitor and checked for drainage. Condensate pump is operational. No other faults found. Thank you for choosing Keep Smiling! Have a great day!

Kohler tank-to-bowl gasket is leaking. Keep Smiling will replace entire tank to bowl gasket with new seal. 6 month warranty

Replace leaking kitchen faucet with a new 1 hole delta faucet. Both basket strainers need to be replaced as well.Install 2 basket strainers. Pressure is currently at 105 psi. We will need to Install a new prv on copper in garage. After pressure reducing valve is installed pressure will be at 55 psi. Comes with 1 year warranty.

Homeowner is renovating her home and wants to have a gas range, but there is no gas present for hook up. Keep Smiling will need to go up into the attic and install a new branch line off of the gas main in between the HVAC System and the Water Heater. New branch line will run across attic and down inside kitchen wall. Keep Smiling will need to make a drywall cut in the kitchen in order to bring out pipe from wall for connection. Keep Smiling is not responsible for drywall repairs. 1 year parts and labor warranty

Upon arrival, customer stated that he tried lighting up his water heater keep going out. I tried to light the water in with my dog and then there would be a flashing red light indicating that the gas control valve was indeed bad. I gave the customer an estimate to replace it on calling PDI the part was under warranty and I went to go pick it up at PTI. Upon completing work make sure to test everything. Everything works fine. There is a 30 day warranty. Thank you for choosing keep smiling plumbing.

On arrival inspected one 2017 Goodman 3.0 ton ac / 80% gas furnace. Found thermostat was set to off position. After turning in tstat system came on and began cooling. Checked one 20x25x1 media filter and condensate drain line to ensure proper drainage. Checked deltaT and have a 23° split between return air and supply air temperatures. Checked refrigerant pressures, subcooling, and superheat. Found subcooling was 5°, below factory recommended 7° to 9° subcooling indicating low refrigerant. Evaporator coil temperature is at 30° indicating coil may be freezing up. Discussed findings with resident and technician charged with .5 lbs R410a. Subcooling came up to factory recommended 7° to 9°. Also checked all electrical and mechanical components. Checked voltage, amperage, and capacitance. Found 45/5 dual run capacitor below recommended ratings. Technician recommends replacing. Thank you for choosing Keep Smiling. Have a blessed day.

Toilet in master bathroom needs to be rebuilt. Has a leak from the tank to bowl and fill valve is constantly running. Also install a new customer supplied faucet in master bathroom with new pop up assembly. Checked pressure it was at 105 psi. It needs to be around 60psi. We will install a new prv in crawl space to lower pressure to proper working pressure. Comes with 1 year warranty.

Technician came for no cooling call. After calling for cooling at thermostat, unit ran but was dripping condensate at furnace. Used shop vac at end of drain line outdoors by condenser. Sludge and debris was clogging line. Used shop vac at furnace to clean leftover water. Unit is now cooling with no faults.

On arrival inspected one 2003 Goodman 3.0 ton r22 AC / 90% gas furnace. Found heat would not run and had an error code for not firing. Tested in heat and found inducer motor is very loud, igniter is heating up however gas valve is not opening allowing system to fire. Checked blower wheel and found it to be extremely dirty. Tested in cooling mode and found deltaT is only 12° indicating low r22 refrigerant. Due to this particular refrigerant no longer available and other issues with system past and present it is recommended to replace full system. Homeowner would like to speak with comfort advisor. Collected dispatch fee only. Scheduled visit for today at 4:15pm. Thank you for choosing Keep Smiling. Have a blessed day and a Happy Easter!

Collected deposit for estimate on replacing shower valve . She will call me when parts get here.

Mr.Baltes had one recessed light that was impacted by a surge. The light was already out but the junction box was still intact. He provided the new one to simply replace it. Installed the new one and it came on with no issues. I do recommend a whole home surge protector with flush mount kit.I also provided a quote for future projects. I’ve also supplied him with 75$ coupon for future repairs towards heating/cooling or plumbing.

KSPEHC was called out for a toilet not flushing correctly. On site tech was informed that the issue has happened before but it was a result of an issue further down the line. Tv is time tech verified the issue was isolated to this one toilet. Tech provided option of using a hand auger to clear the blockage in the toilet. He also explained that if this option doesn’t work then the next step would be removing the toilet all together. Tech was given approval to proceed with attempting to clear blockage with hand auger. This test was unsuccessful after several attempts. Water did go down once but not a second time. At this point tech explained the situation and stated that removing the toilet to clear the blockage is now what needs to happen. Tech was given approval for this to be done. Tech remove toilet to clear blockage. Once toilet was reinstalled tech flushed several times ensuring proper flushing occurs. No issues at this time

Upon arrival customer stated that he had tried to replace his shower cartridge and was not able to get the handle off he had tried to cut it off and also tried to get the plate off by drilling a hole in it. He expressed that he would like a price to get a new trim kit and also to replace the cartridge that he supplied. I gave the customer a price to preform the work and he agreed Today I Took out the old shower cartridge and replaced it with a customer supplied shower cartridge And supplied and installed a new Pfister shower trim kit New plate New handle New shower head 1 year warranty

At the Jolly residence the washer and dryer are giving them problems randomly. I recommend a dedicated circuit for either the dryer or washer. Currently both are plugged into the existing piece that splits into three sockets. I’ve also recommended that it should be gfci protected being near water. This will not fix the machine if something is going on with it internally. This will however help by not putting an 18amp or 20amp load on the outlet. Another issue I did notice is the grounding for the home is not done correctly and posses a high chance not working in case of emergencies. The path is not efficiently running back to the earth. This can seriously damage electrical equipment in the home .

Reroute copper hit and cold mains up and over in attics with 1-1/4 copper type L pipe. Tied onto existing copper behind both rows of washing machines. Four exposed 1-1/4 drops feed both rows of washers, hot and cold. Warranty will cover all new parts and labor installed by keep smiling plumbing. When we pressurized the system, we found 4 leaks on packing nuts and hoses that we tighten up as a courtesy. No more leaks found. System was tested and is good to go. 5 warranty on parts and labor

This includes adjusting and securing supply line

Mr.Potts provided me a brief description of the series of events that lead to the the time of the water heater failure. He’s informed me that he’s had flooring done in the laundry area. The flooring crew picked up the water and placed it back down without disconnecting any lines. In the time they had it lifted the laid down the flooring. The water heater still worked after they did the flooring for a week. When it started to fail is when the customer noticed water at the bottom of the water heater pan. The covers for the elements were already off and had visible arcing marks. Water heater is 1yr old. I’ve offered trouble with a panel replacement, or panel rejuvenation. Normal wear inside the panel. Neutrals did need to be separated. At this time he will to not go with anything for now. Breaker remains in the tripped position.