Tucker, GA

KSPEHC returned a second time for toilet not flushing and backing up. Tech was able to get toilet to drain by using plunger. Option was provided to perform toilet pull and reset as well as descaling and keying cast iron line.

Customer wanted quote on new sewer line install, old cast iron Is compromised. Dispatch fee $39.00

$79 Sunday dispatch fee Upon arrival the toilet is stopped up and not flushing. The tenant tried multiple ways to clear the blockage. Need to use the toilet auger to clear the blockage to get the toilet back in working order. Once it is cleared flush multiple time to ensure the blockage is fully gone. Used the toilet auger to push the blockage through. Flushed the toilet multiple times with toilet paper to make sure that everything was functioning normally.

Attempt to clear blockage for bathroom toilet. Business owner pulled toilet prior to our arrival. Keep smiling will attempt to clear blockage with sewer machine. Business owner prefers to reset toilet themselves. Attempt to clear blockage for bathroom toilet. Business owner pulled toilet prior to our arrival. Keep smiling will attempt to clear blockage with sewer machine. Was able to clear blockage. Business owner wants us to reset toilet. Will install new wax ring for toilet reset. Cannot warranty flow due to cast iron piping.

KSPEHC was called out for a shower head not functioning properly and a fireplace not able to be lit. On site tech was taken to both upstairs bathrooms. Guest shower wasn’t producing water and master shower had weak flow. Tech was able to turn a setting on the guest shower head and water began flowing. The master shower head had debris in the screen filter causing a significant reduction in flow. Once debris was removed water was able to freely flow like new again. Gas fireplace was turned off which was the reason it wasn’t lighting with the switch. Tech was able to get pilot light engaged and then burners activated. Switch on wall was then able to be used for quick use.

Arrived homeowners home. I was to work off estimate to clear the blockage in the downstairs bathroom due to it, backing up in the toilet and shower, then camera the line to see why it was backing up, then install a new Toto aquia toilet with a wash lid, and an auto flush feature. We started by uninstalling the existing downstairs toilet, then running the sewer machine to clear the blockage. We found the blockage at the end of the line right before it dumps into the basin for the sump pump. Once blockage was cleared we ran the camera to investigate the line to see what was going on, and everything looked well. We then started installing the Toto toilet. Once toilet was installed we caulked it to the floor, then installed the auto flush feature to the toilet. Once work was completed, we tested for leaks and functionality and all is well. Thank you for choosing keep smiling Plumbing and electric heating and cooling. All the work that was done comes with a one-year warranty through keep s

Arrived at homeowners home. Homeowner is having problems with the downstairs bathroom backing up. He called me Tuesday afternoon and explained that the downstairs bathroom when it is used it’ll back up into the shower. After talking with the homeowner, he explained that he ran the utility sink in the basement to see if the sub pump will check on to see if it was a sub pump issue or not. He explained that he ran the sink for a couple minutes and waited for the pump to kick on, but it didn’t, he was thinking that it was the pump because it didn’t kick on but later throughout the day, he heard the pump kick on telling him that the pump was functioning, how it was supposed to. Homeowner was concerned because he thinks there might be a break in the wind, causing sewage to get caught on the crack and caused a back up. I explain to the homeowner that I could pull the toilet and run a dream machine with the attempt to clear the blockage and while I’m doing that I can also run a camera to inspe

Customer wanted information on a generator as well as a quote to get one installed. I informed him on a stand by generac generator at two different sizes and a generator inlet option for a portable generator. Portable generator will be provided by customer.

Home owner did not have the money to pay. Toilet on main floor is clogged and leaking due to clog. Need to hand auger off toilet.

Performed water heater tank flush located upstairs utility

Cut the sheet rock in the garage to find the main issue that is causing the water to pour into the garage. We do not replace the sheet rock. The pex pipe in the garage ceiling seems to have had a freeze break. Removed section of pipe that was split. Replaced back with a new piece and 2 couplings. Turned the water on to check for anymore leak, none was found.

Customer has leak in basement coming from bathroom above. Upon running water in hall bathroom shower, found that water is leaking through tile shower floor moisture barrier or shower pan. Also existing shower drain is designed for a fiberglass shower not tile shower. Recommend having tile company replace tile and moisture Barrier and have us replace shower drain. (See estimates)

KSPEHC was called out to clear a line from the outlet of the grease trap to the sewer connection. During inspection tech noticed there is no way to get access to the outlet line without cutting into the piping system and adding a cleanout. Manager on site called to verify approval before tech began work. Once line was cut tech was able to perform jetting service to the outlet line and break through a lot of grease build up. After installation of cleanout access tech reset removable flooring section and diamond plate cover.

Upon inspection nothing is wrong with the heater. Everything is working properly

Upon arrival customer stated that there was a leak coming from his water heater upon further inspection I realized it was the temperature and pressure valve on the side of the water heater that had failed due to high pressure on the home i replaced temperature and pressure valve that has failed due to high pressure on the home at 80psi No warranty due to high pressure

Came out to the event center and tested smoke detectors they do work as they should.(tap once wait for a beep and then tap agin .)nothing wrong with them .

At today’s visit, Mr. Erine is looking to have a coach fixture installed to the front porch area above the door. The previous fixture had broken from trying to replace the bulb with a bulb replacement pole which incidentally snapped the socket from its base. An estimate was provided for replacing the fixture to which Mr. Ernie agreed. Therefore, the new customer supplied built in Led coach fixture was installed. This fixture does have a dusk to dawn setting. The installation of the fixture has a reduction in warranty to a 6 month warranty on the installation.

Came out to the Zugay residence to determine why in the living room it only partially worked upon diagnostic did discover a outlet had wore out due to age and the wires started to come out entirely repalced and restored power.in the garage one of his lights had a burnt neutral when I went t hang the wall sconce for him so I re did and cut behind the burnt part of the wires.Also on the back porch installed a new Gfci with bubble cover pulling from the kitchen outlet.(1 year warranty.) did recommend a whole home redevice due to age as well as a surge protector.Mr.Zugay did mention that in the future he does want to replace his vent hood and a light inside the kitchen.Would like me to be assigned as his tech for electrical.

Performed Descale flush on Navien tankless water heater.

Mr. Hereford had a code “12” error code on his 5 year old Rheem tankless water heater. Performed a basic tune up, including descaling heat exchanger, cleaning air filter, cleaning water filter and clean flame rods. Upon completion I ran hot water for 10 minutes with no issues.

Scott will update later today.

Install new 40 gallon Bradford white gas water heater in utility closet. Old heater has ruptured and needs to be replaced. We will install new thermal expansion tank system, new gas line and reconnect t@p line properly. Comes with 10 year tank warranty. 1 year labor warranty.

Neighbors problem from water heater bursting

4 piece unit Customer is responsible for flooring and sheet rock repairs Full 1 yr parts and labor warranty on the tub shower install Tech cut and remove existing shower Tech had to cut and remove glued studs from center block wall that divides the two home Tech then began installing new tub shower combo Tech then install the new delta shower valve assembly and p trap Tech then installed walls to the tub shower combo Tested unit Found the finest little drip on the hot side of valve Tech the made the access whole on the back side of wall, to replace the pex A male sweat adapter, then reconnected pex to the shower valve Tech retested the unit and found no leaks Tech was able to save the tile floor, but not able to avoid the cutting into the bedroom wall Tech explained everything to home owner IT IS RECOMMENDED THAT THE CUSTOMER HAS THE WATER HEATER AND PRV CHANGED AS SOON AS POSSIBLE DO TO HIGH WATER PRESSURE Home owner is responsible for sheet rock repairs

Upon arrival customer claimed he smelled a foul smell coming from his main shower and turns out it was slowly draining. He also said his kitchen sink was also smelling, and it turned out to be just food residue inside the garbage disposal. I just ran water and turned it on and it was gone. I gave him price for me to cable through his shower , but since there was an odor it could be a venting issue, so if the drain did clear while I snaked it at shower it should be a venting issue. I told him if snaking in the drain didn’t work and the only option was to snake through the vent I would’ve waived the snake in drain and replace it with snaking the vent. He said he needed to talk to his wife about pricing and would call tomorrow if they agreed. Thank you for choosing keep smiling plumbing !!!