Sugar Hill, GA

Customer has a main branch line blockage coming from upstairs hall bathroom. When toilet is flushed water comes up in tub and leaks heavily at toilet base. This is causing water to leak heavily through dining room ceiling below, only way to clear blockage is pull toilet up and run my sewer machine down the 3 inch main pipe. Customer approved. I vacuumed water from toilet and tub so I can pull toilet up without flooding bathroom. When I removed toilet I saw that last time it was set the wax never got pressed. That’s why it leaked so easily because there is no seal. Toilet has probably slowly leaked in ceiling since toilet was installed. I ran my sewer machine cable into line. I only had to go about 15 feet or so when I hit blockage. After forcing through the drain popped and wasted flowed out. I pushed forward a little more to make sure everything is out of the way while running water in bathtub. When I pulled cable out there was wipes and hair wrapped around it. Probably got hung up at

Customer stated that his water heater was leaking out the TMP for about three weeks with anfor about three weeks with a steady stream. After doing a diagnosis, discovered that the heater was 12 years old and needed replacing. The heater was also not up to code. It did not have an expansion tank and it has supply lines connected to the hot and cold stems on the heater. The TMP also had no fall and there was not a drip valve. When I installed the new water heater, I cut off almost all the way back to the wall and brand new copper all the way to the heater and ran straight copper. Also, when I was doing the TMP, I installed a drip valve and installed an expansion tank so the heater would be up to code.

Customer has price Pfister single handle tub/shower valve. It’s hard to turn handle because it’s broken. But when you do turn on water it leaks badly from under handle. Shower needs a new cartridge. Customer approved and I turned water off to home. I removed trim kit and pulled old cartridge out. I installed a new modern 1 piece Pfister pressure balance cartridge and reinstalled trim kit. Water is back on and no leaks on repair and valve is working correctly. I include a new handle and moves properly. 1 year warranty on repair. Water pressure on home is good. Total paid today is $376.29. **please mail customer an invoice, no email.**

Upon arrival, customer stated that water bill had gone up, about the same amount as when pool was filled this summer. She stated that she could hear water running in sewer ejector pump basin located in the basement. After further inspection, determined that toilet located in basement bath had failed and was warped, causing water to leak into drain due to not creating proper seal. Water leaking into flush valve drain would cause toilet to constantly fill tank. Presented quote 9n flapper replacement and customer agreed. Removed old flapper, installed new flapper and adjusted chain properly, tested and found no issues. Also, checked home water pressure and found it to be at 81 psi. Customer stated that they will have pressure regulator valve replaced at a later date. 90 day warranty on flapper, thank you for choosing Keep Smiling Plumbing.

Customer has a water heater that is 12 years old and is leaking out of the tmp valve. I told the customer that if he makes a $500 deposit tonight, he will only owe 1900 for tomorrow.

Upon arrival, customer stated that there was water in bottom of kitchen cabinet. Found that under mount sink had collapsed. Stated to customer that sink needed to be removed and reinstalled. Also, flapper in upstairs bedroom bath toilet had failed and was warping, causing flapper to stick when flushing. Presented quote to customer on repairs and customer agreed with flapper replacement only. Referred mitigation company to customer due to water damage. Thank you for choosing Keep Smiling Plumbing.

Arrived at homeowners home. Homeowner had just moved in and was wanting her dryer installed. After talking with the homeowner, she explained that she has not been able to wash clothes since she moved in. Look at the dryer I found that there was no gas port on the dryer or no gas line ran for the dryer. After further inspection, I found that it was an electric dryer. The homeowner showed me that she has already bought two pigtails for the dryer. She’s just unsure which one to use. After taking a look at the pigtails that she purchased, I found that one was a three prong pigtail and the other was a four prong pigtail. I took off the back plate on the back of the dryer where are you? Tired of pigtail on and found the outlet had four holes for the four prong pigtail. From there I was able to give the homeowner an estimate to install the electric dryer. The homeowner accepted. I did the work. tested and completed. As I was finishing up, the homeowner was also interested in converting her el

Client called us out for major leak under ground. Estimate to replace water service line from the meter into the home. Once in the home will have to plumb to the pressure regulator valve located below the water heater. Estimate includes all labor and material. Trench will be restore to a rough grade and foundation penetration will be sealed using hydraulic cement. Exposed pipe will be insulated and secure structure using correct pipe clamps. All work related debris will be cleaned up and removed from area. Temporary line has been installed, return wednesday

Fan not working after homeowner installed Wired up incorrectly Rewired it up correctly Tested and working properly

I arrived on the job and spoke with Mrs. Gilmore about what I would be doing today and confirmed the light she purchased was the right style. I then got to work. Once completed I presented my work, made sure it worked as intended, and confirmed she liked the color of the lighting. She then asked what it would cost to replace a GFCI within the kitchen with a GFCI she provided, repair an outlet within the living room, and replace another light within the master closet so I wrote up multiple quotes for how we can move forward with the request. She decided to have the GFCI replaced today and the rest of the work done another time. Once completed with her request I collected payment for the work done and sent over the quote for the future work. She will be reaching out when ready to perform the other work. 1 Year Warranty.

Upon arrival, customer stated that her sewer ejection pump in her basement was not working. She was just here at home. We went downstairs in her basement and I plugged it in and there was indeed just a humming. I gave the customer two options one to inspect and pour the existing pump, and just in case the pump was bad or if there was nothing stuck in the pump I gave her an option to replace the pump with a new check valve and ball valve. As soon as I took out the existing pump I seen there it was completely burned out looks like the painters had put paint down the drain causing the pump to fail the customer went ahead and went with my estimate to change out the pump I replaced the pump and I also replaced the check valve in the ball valve. The model number for the pump is going to be LE41 AV liberty pump. There is a one year warranty on the new pump. Thank you for choosing keep smiling.

I’ve installed a universal fan remote for Kelly. While installing the receiver I told her the fan is set to winter settings. In this setting the air doesn’t blow downward. I’ve set it to summer now. Fan works with the remote control the she provided. All remote control functions work accordingly.

I was met on site by Ms. Jackson. An appointment was scheduled with Keep Smiling in order to look at the garbage disposal. She explained to me that it suddenly stopped working. I ran the faucet and flipped on switch confirming that it won’t turn on. I explained that there’s a possibility that it might have tripped. I reached underneath for the reset button and pressed it. From here the disposal was operating. I filled the sink up with multiple gallons of water and dumped all of it at once. This was to give a strong test on the disposal along with the different connections underneath. The disposal continued working during the remainder of my visit. I took a moment to educate Ms. Jackson that while it’s working now, the fact that it tripped to begin with is still a bad sign. Whether it’s related to the disposal itself or with the old 1970s wiring in the home. She agrees with this and plans on getting us back out if the disposal trips without being able to reset. I also confirmed that the

Customer has blockage in kitchen sink. It backs up and gurgles pretty quick. He does have unfinished basement where I can see the drain line. There is nothing out of the ordinary and its proper size. I quoted to run flex shaft into line as issue is likely grease. I removed studs or vent and ran through as far as I can get the flex shaft which is likely the elbow. I went back and forth 3 or 4 times. I also used some drain cleaner at same time to help break grease down. I reattached studded vent and ran hot water for several minutes. Nothing ever backed up. I hit disposal and ran dishwasher and everything still flowed good. I can hear the water flowing through clean out outside as well. Flow has been restored at this time. I told customer before I started that my equipment will not get all grease out but open its way through pipe. If customer continues to have issues then section of drains would need to be cut out and replaced. Customer is nervous about issue returning so even though we

Ms Berkeley wanted one ceiling fan to be installed. I Installed the ceiling fan in the bedroom. I also explained what some of the switches do. In the living room the top half of the outlet close to the window is switch operated. The other switch operated outlet is in the bedroom. Specifically where the lamp is plugged in. The top half of this outlet is operated by the first switch in the bedroom. The ceiling fan is on the second switch when entering the bedroom. It’ll be best to leave this switch in the on position. Operating it by the controller is the best way. Every time if the switch is turned off is like restarting a computer. I’ve extended her warranty to 2 years.

Upon arrival, customer stated that she had an unknown leak somewhere she did explain to me that she had trees breaks in the past, and she had pinhole leaks in the past as well. I gave her a price to do a leak detection where I went around the house and tested every fixture to see what’s leaking. I checked in the basement where it was unfinished, and I had access to all the waterlines. I did see that the water heater was put back in 2024, but unfortunately they did not put a drip leg in the water heater was not up to code. I then found out that the toilet kept on running upstairs. I gave the customer a couple options, including replacing the whole toilett, repairing the inside of the toilet, and also adding a drip leg on the water heater. Unfortunately, the customer could not make a decision today. I ended up charging my dignastic and left her estimates. Thank you for choosing keep smiling

Provided client options for water service repair. Customer will let me know direction he wants to go.

Upon arrival, customer stated that water was constantly leaking from 3/4 pipe on right side of home. After further inspection, found that t&p valve on water heater had failed and was releasing hot water to exterior of home through relief line. Was not able to get exact water pressure due to failed t&p valve and also isolation valve on water heater was no longer functional. Also, found that expansion tank was full of water which determines that it had failed. Customer stated that when they had water heater replaced years ago, they did not replace expansion tank. Water heater is almost 9 years old. In master bath, toilet constantly had water running throughout the day. Recommended repairs for existing issues, also recommended replacement of heater with new prv and expansion tank. Customer decided to have water heater and pressure regulator valve replaced. Stated to customer that I would perform minor rebuild to both toilets in home at no extra charge. Shut water off to home, drained heat

Technician came out for leak call. Upon arrival technician cleared debris from system from drain line with pump. Tested new condensate pump which is operational. Observed system in cooling mode for any other leaks. No other leaks detected. Thank you for choosing Keep Smiling , have a great d

Came out to the Hindshaw residence to determine why parts of there house has no power such as garage outlet,outside outlets,1 outlet in the basement as well a light that stopped working all of a sudden upon diagnostic discovered there is either a Gfci that’s missing that someone may have covered up or the wire connecting is missing,as well as a switch that controlled the light became faulty,a Gfci under the panel that was feeding the garage had burnt up including a breakfast nook outlet that became faulty.(1 year warranty.)(did advise a whole home redevice due to age and the problems there experiencing.)

Customer had water and upon arrival customer had a clogged PVC condensate drain line did a PVC condensate drain line clean out. System is R 22 Freon approximately 15 years old system is running and cooling as best they can for the age that it is.

Upon arrival, homeowner stated that toilet in downstairs hall bath had continuous running water and also that handle was very loose. After further inspection, determined that fill valve was failing, flapper was deteriorating, and plastic washer for handle had broken causing it to loosen. Recommended Replacement of flapper, fill valve, and trip lever or replacement of toilet, customer decided to have toilet rebuild. Installed new fill valve, flapper, and handle, tested and no issues were found. 90 day warranty on work done today, thank you for choosing Keep Smiling Plumbing.

Light fixture not working Upon my diagnostic, found that fixture burnt up burnt the flooring, will need to replaced burnt the ceiling, will need repaired and repaint It will need a new light fixture installed The wiring in the ceiling box is not damage and working properly

Issue: customer states that right side of the house is way colder than left side of the house. House has 1 system. Furnace is gas Ruud about 4 years old located in the attic. It has an air filter 16x25x1. Condenser is 5 tons Ruud about 4 years old located right side of the house with R410a refrigerant. Explained customer that only way to properly balance the airflow of the system will be to zone it with 2 zones, one zone will be the right side of the house (master bedroom side) and the other zone will do the left side of the house (kitchen, other 2 bedrooms, dining room, office, and living room), he asked me to give him a quote him to zone the system, I gave him the quote and he said that we will have to talk to his system, brother, and mom since is his mom house and if they decide to go with our quote then they will call us back. Thank you for choosing Keep Smiling Plumbing, Electrical, Heating and Cooling.

The Dillows had leak in front yard. Upon excavation found a 1” irrigation zone valve leaking. The Dillows optid to just cap off zone, considering they do not use their irrigation system.