Snellville, GA

Technician came for no cooling call. Upon arrival indoor blower and compressor were working but the outdoor fan was not. After diagnostic check, found bad capacitor. After replacement capacitor, outdoor fan began operating. Refrigerant pressures are in normal range. Unit is cooling in the low 60’s. Thank you for choosing Keep Smiling, have a great day!

Technician came out for sub par cooling call. Upon arrival, technician replaced filter. Technician then checked pressures outside which were low. Resident agreed to add one pound of refrigerant. After adding refrigerant, technician then checked pressures capacitor which is in good standing. Unit is cooling in the low 60’s. No other faults found at this time. Thank you for choosing Keep Smiling, have a great day.

Upon arrival customer stated that she had 3 toilets with issues and a leak under the laundry sink. Upon my inspection of the first toilet on the main floor next to the laundry room I found that the leak is coming from a supply line seal that has failed meaning the supply line will need to be replaced. We then moved to the laundry room customer stated that she tried to flex tape the drain leak it work for the majority but there is still a drip. I found that there was no nut and washer connecting the slip extension to the ptrap and there is also a small leak on the ptrap itself. We then moved upstairs and she took me to the toilet that does not flush properly I observed that she has to hold the handle down in order to get the toilet to flush so I shortened the flapper chain to fix the issue. The last toilet she took me to was another leak coming from the tank to bowl gasket. I presented options to the customer to get these issues fixed and she chose to. Replace the leaking supply lin

Ordered customer part under Kohler warranty. It is being shipped to customers address, she will call back when the part arrives for the install. Thank you for choosing keep smiling.

Upon arrival customer stated that there is a continuous stream of water coming out of her hose bib and it will not shut off. Upon inspection I found that the packing nut was completely gone and the water was coming out of the top of the hose bib I asked the customer if she had someone work on this hose bib before and she said no that it has always been like that. I explained to the customer with out having the packing nut I won’t be able to repair the existing one but I can replace the hose bib with a new 1/4 turn hose bib which is easier to turn on and off and gave her a price to do so and she agreed Today I Cut out Sheetrock in the garage and removed the old hose bib on the outside of the house near the front porch and replaced it with a new 1/4 turn hose bib. 1 year warranty Keepsmiling is not responsible for any sheet rock repairs. Thank you for choosing Keepsmiling plumbing, electric, heating and cooling!

Arrived at homeowners home. Homeowner was having an issue with the main level hall bathroom when you turn on the vanity hot side it’ll leak from the handle. I explained to the homeowner that it is most likely a cartridge issue because we know the pressure is fine, so the cartridge has gone bad due to wear and tear. I took apart the Fossett to determine which cartridge I was to go and get. After finding out that it was a Delta Fossett. I explain to the homeowner that I would have to turn off the water to the Fossett take out the cartridge take it with me to the supply store and match it then bring it back and install it. I gave the homeowner an estimate to do the work. She explained that she will call us back when she wants to move forward with the work, but she definitely does. I left the homeowner with the estimate and my card and explained to give me a call when they want to move forward with the work. Thank you for choosing keep smiling Plumbing and electric heating and cooling.

Upon arrival, customer stated he had water issues coming from the air handler that’s upflow in a basement after testing the condensate pump and confirming there was no issues with that. I then checked the R410 a Freon. It was determined that customer system has a massive or 14 a Freon leak. I recommended a full system replacement however I did give the customer an option of pumping it up with Freon to manufacture specs with no guarantee. Customer opted to wait until speaking with wife to determine the next course of action. Customer did not want the Freon pump up. Customer did not want a comfort consult. System is not cooling properly. System will continue to leak system. Will continue to freeze again. Recommend full system replacement.

Upon arrival, customer stated that there was an unknown issue with dishwasher and also water puddling in basement utility room. After further inspection, found that water found on floor in basement was from air handler, and also some was from foundation issues. Set up hvac tech to come out and inspect air handler. Dishwasher was found to be leaking from appliance itself when ran. We do not work on appliances so recommended contacting appliance repair company. Mentioned that electric water heater was over 20 years old and due for replacement. Presented quote to customer and he agreed. Also, emergency water valve for dishwasher and kitchen faucet were same valve and was not able to isolate dishwasher. Recommended adding a separate valve for dishwasher and customer agreed with quote. Shut water off to home, turned breaker off to heater and drained heater. Removed and cleaned area, placed new heater in drain pan and made proper connections with new shut off valve and expansion tank. In k

Install a new basket strainer on the right side of the sink. The ptrap does not line up so we will need to cut the drain line and move the ptrap back about 1 inch so everything lines up properly. Install new metal nut on left basket strainer and replace ptrap at wet bar sink on first floor. Pressure is 80 psi. We recommend replacing the pressure reducing valve so the home is protected from future leaks. 1 year parts labor warranty.

Install new Kohler toilet in upstairs master bathroom. Comes with 1 year parts and labor warranty. Also we removed aerator from both upstairs jack a Jill bathroom faucets and cleaned them. Everything is working properly with no leaks.

Reroute entire laundry from outside grey water into interior PVC drainage to ABS drain stack in basement. Will need to reroute laundry riser from the wall to an exposed drop through laundry room floor. Will install P-Trap in crawlspace. Existing vent will remain. May need to make one drywall cut behind washing machine for access. Keep Smiling is not responsible for drywall repair. Approx 40-50 foot run from partial crawlspace to unfinished basement. 5 year warranty on parts and labor

Precious had a breaker that was recently replaced for the microwave. This breaker was replaced with a standard breaker and removed all features except overload protection. The other problem is this disposal/dishwasher circuit. This breaker is also occasionally tripping. Error code is indicating that the breaker is at fault and needs to be replaced. She will contact the previous electrician to correct his error of removing the dual function breaker from the microwave circuit.

Upon arrival, customer stated that she had a faucet she wanted installed. I looked under the cabinet to see what I was working with. She told me she had some pressure issues as well, so I made sure to check pressure to the house before beginning. Any work pressure was set at 75. I did explain this to the customer And just to check it regularly. I gave the customer a price to install a customer supplied faucet. I also added a $50 off coupon. Customer approved my estimate. Upon taking off the old faucet and installing a new faucet that she got I checked for any leaks made sure the faucet was not moving around there is also a six month warranty on the work that I performed today. Thank you for choosing keep smiling.

Upon arrival, homeowner stated that his toilet was not filling up and he wanted his showerhead replaced. After further investigation, I found that the toilets fill valve had gone bad and that it needed to be replaced. I wrote up two estimates for the homeowner one was just for the toilet fill valve and another was for the fill valve and the showerhead. The homeowner decided to get both done. So I started to perform the work. After work was completed I tested to make sure there was no leaks, and everything was working properly(it was). The fill valve has a 90 day parts and labor warranty on it. Thank you for choosing keep smiling plumbing, electric heating and cooling. Have a fantastic day.

Came out to the Demerly resident to Install 6 combo smokes that customer provided with 2additional KSPE detectors .Aditionally determined why outlets weren’t working due to a faulty Gfci inside of the garage . Also installed vanity light in upstairs bathroom . While the tech was here we installed a type 2 whole home surge protector.(1 year warranty.)

Unclogged what seems to be a soft tissue clog in upstairs jack and Jill toilet. Ran sink for 10 minutes while flushing toilet 5-6 times with no more issues. No warranty on drain clearings. Thank you for choosing keep smiling.

Upon arrival homeowner stated that he wanted his Roman tub valve replaced. After investigating, I found that the Roman tub valve is encased with tile all around and has a cabinet, buded up against the valve. After explaining what it would take to achieve this and what the best possible route is to cut in and gain access to the valve. He wanted to know price and when I would be available to do it. After coming up with an estimate and talking with the homeowner about it, he thought it was too expensive for the work that was going to be done. Instead, he just wanted to paint the Roman tub faucet and handles to match the rest of the faucets that he installed. Thank you for choosing keep smiling plumbing, electric heating and cooling. Have a fantastic day.

Replaced continuous leaking back hose bibb

I was met on site by Mr. and Mrs. Cropper. An appointment was scheduled with Keep Smiling in order to replace the front hose spigot and isolation shut off. The spigot has been running for years, and the isolation shut off was defective. I assessed what it would take to perform the replacement and asked other clarifying questions. Also verified that the water pressure is still within the appropriate range. I got on the same page with Mr. and Mrs. Cropper and put together an estimate. They agreed to it, allowing me to move forward. I gathered the necessary materials from the nearest Home Depot and got to work. I adapted from the original copper pipe into PEX because of the history of leaks that they’ve experienced. I also converted the original gate valve shut off and spigot into a ball valve style for both. They also requested that I lower the height of the isolation shut off so that it’s more reachable. Once the work was completed, I pressurized the system and inspected the connection

Pump has went bad on dishwasher. Will need to have a new dishwasher installed.