Norcross, GA

Tighten nut underneath sink in upstairs hall bathroom. Install new customer supplied water line to dryer for steam function. No warranty

Hose bib was previously ran from the hot line. We will need to Cut out old T on hot line and reconnect pipes back. Cut into cold line and install a new T to re connect old hose bib line to cold instead of hot. Hose bib now sprays cold water instead of hot. Comes with 1 year warranty.

Customer had another HVAC company to check her system because it was leaking but she didn’t like their service because the tech only wanted her to replace the system and not fix her condensation drain line, the tech just ended up putting pvc glue over where condensation line is cracked but system continue leaking water, customer didn’t call the company back because she can’t afford to upgrade system at this time, she just want her condensation drain line repair, customer call us and send us pictures of her condensation drain line and where is cracked and wanted a price over the phone to repair it because she can’t afford to upgrade system at this time, our service manager gave her a price of $300 to repair condensation drain line and install a ptrap at it, when I got here I cut the line and found out the line is also clogged so I explained customer that it will have to be a different price from what she was quoted over the phone because she said to repair the cracked line not the line

Replace internal horizontal condensation drip pan in air handler. Coil will have to be removed which involves back pumping the unit and cutting it loose. This will make it necessary to pressure test and vacuum system linesets. Price of repair and parts $2100. cannot guarantee.

On arrival found system not cooling. After further inspection found dual run capacitor has failed. Replaced capacitor and system began to cool. Thank you for choosing Keep Smiling. Have a blessed day.

Returned to replace pop up drain assembly. Removed the leaking pop up from guest bathroom on 3rd floor under lavatory sink. Installed new solid brass chrome finished pop up assembly with new gaskets and putty. Made sure it was nice and tight and reconnected ptrap. Ran water several minutes even filling sink all the way up and then releasing drain. Verified no leaks on my repair. 1 year warranty on repair. $265 total paid today via credit card

Upon arrival homeowner stated that her hose bib was leaking. After further investigation, it was found that the hose bib was not closed all the way, causing a leak, but it looked old so I talked to the homeowner and gave her an estimate for replacing that hose bib. After that she lead me to her shower, her toilet and her water heater. Her shower was leaking from the shower valve in the wall. Her toilet was not filling up properly and her water heater is from 2009. After talking with the homeowner and investigating everything I explained my thoughts on all the matters and gave her my opinion on what she should do next. I wrote her up a couple estimates for replacing the three things that I mentioned for accident prevention. After writing everything up, I then went to talk to the homeowner and all she wanted me to do today was put a temporary fix on the toilet by replacing the fill valve and flapper and she will get to the rest of it when she can. After work was performed I tested to mak

Adjusted evaporator coil drain pan to drain properly into 3/4” condensate drain line and vacuumed approximately 8 gallons of water from safety pan. Flushed drain line with several gallons of water. Recommend system replacement due to age. Scheduled visit with comfort advisor for today between 3-5pm. Thank you for choosing Keep Smiling. Have a blessed day.

Remove partial drain to access drain stack. Clear drain from overhead on ladder. Reconnect drain and test the system. Job was completed with flawless execution, no leaks after repairs and drain is functioning properly. Thank you for choosing Keep Smiling

Customer called requesting inspection on multiple commercial toilets. Upon inspection of the men’s bathroom, we determined two repairs needed on a urinal and toilet. Urinal needed a new flushometer with handle, as well as a toilet needed a new flush valve and flapper. Upon inspection of the Women’s bathroom, We determined a toilet required a new seat. Customer agreed to all repairs recommended by technician. We replaced flushometer on the urinal in the men’s bathroom, and the flush valve and flapper on the toilet. We also replaced the seat on the toilet in the women’s bathroom. We then tested both repairs and found everything to be working properly, and efficiently. Cleaned up all work related debris. Thank you for choosing Keep Smiling.

Upon arrival, the homeowner brought us to the garage to take a look at a marked leak under the slab, a leaky gate valve, and the 2 female connections at the top of the water heater that were corroded and they wanted replaced. After a short time of negotiations, we settled on $2,500.00 for all the work. After a run to the supply house, we began working on the gate valve, which was simply a tightening of the packing nut that stopped that leak. Then we cut the 2 copper lines on top of the water heater and unthreaded the old females. We applied thread tape and some thread sealant to ensure no future leaks, then threaded on some new females and connected them to the existing pipes using couplings. We then started jackhammering the slab and digging down to the leaking pipe. After confirming where the leak was on the pipe, we cut it out along with a little wiggle room on either side. For the repair, we put copper x PEX adapters and created a PEX swing joint due to the lack of space to work.

We were called out to diagnose a P-trap in the ceiling of a classroom on the 2nd floor which was bubbling. We ran water in the 3rd floor bathroom directly above the leak. Determined there is a soft tissue blockage in the cast iron drain system. Will return Friday for repairs. Thank you for choosing Keep Smiling

Customer called about issues on two toilets, one downstairs powder room, one upstairs guest bathroom. Used leak detection tablets and visual inspection to determine issues. We then checked water pressure on the home, gauge read 110 PSI. Customer agreed to replace PRV, which we did. along with part replacements on both toilets. Replaced fill valve and flapper in downstairs powder room toilet. As well as replaced flapper in upstairs guest bathroom toilet. We then tested each repair and insured proper function. Cleaned all work related debris. Set home water pressure to 60 PSI. Thank you for choosing Keep Smiling.

On arrival inspected system for wet condensate drain line and wet ductwork. After inspection found that the condensate drain line is condensation on exterior as well as a 10x8x8 “Y”. Wrapped ductwork with insulation wrap to seal it from attic temperatures. Installed approximately 15ft of armorflex insulation on condensate drain from air handler across attic. Found no other issues or concerns. Thank you for choosing Keep Smiling. Have a blessed day.

Removed broken lightbulb from hanging light fixture in kitchen

Ali called us out today because he had an attic fan that no longer worked. I went up there to confirm he had power to the thermostat to skip a unnecessary troubleshoot charge. Once I was able to confirm I had a 120v I provided the estimate to which he agreed. I’ve replaced the attic fan with a 1600 CFM. I also have set it to 100degrees as requested. While I was there I did provide him proof that it runs when I set it to 80degrees momentarily. This attic fan can be controlled by a switch just as you enter the attic. Attic is only accessible by ladder. I did recommend that we set it to normal operating temperature at 110degrees. Lower temperature switch means it’ll operate more frequently and shorten then lifespan very slightly. Everything is operating as normal good to go! 2 year warranty on parts and labor. Also provided a 50$ coupon for being a new customer.

Came out to the Rotlein residence to fix some broken splices in the furnace that was already repaired by someone else (not keep smiling.) but was not done right due to the fact as soon as I took the cover off it the wire nut flew back at me and a lot of the strands where missing.will need to be watched and make sure system is running like it should if not hvac will have to come check it out further.

Here at Justice Atlanta they were experiencing an issue with their lighting in the copy room. From the information I gathered I proposed a diagnostic and light switch. The reason being that the light had been out for more than a day and suddenly worked as I got there. That told me I should check the wire to cover the customer. The switch replacement was proposed because if you push on it while in the on position it’ll turn off or arc slightly internally. First I inspected connections and found a junction box above in the ceiling. This junction was not closed and left exposed. When looking further into it I noticed the neutral to be loose. I recorded this. Any opening and closing of the door could cause it to lose connection. This type of issue causes arcing and overheating. I’ve repaired that connection. Once I repaired the switch would work but still arc at time when turning it on. The pressing slightly on the switch would also cause an arc and temporarily turn the light off for

Replaced internal check valve in Navien tankless and performed tankless maintenance

I was met on site by Ms. Moller. An appointment was scheduled with Keep Smiling due to running water from her tub/shower. She escorted me into her bathroom so that I could assess the situation. A steady stream of water was discharging. I removed the trim plate to assess the style of Delta valve. I informed her that older styles are typically designed in a way that are impossible to replace the cartridges. This valve ended up being the style that I was cautious of. I discussed with Ms. Moller that the only solution for alleviating this would be for me to replace the entire valve. After further discussions, it was revealed that the shower is against the exterior wall. This meant that I was going to have to gain access through the tile itself. Ms. Moller understood the situation and agreed to go over an estimate. After the presentation, she agreed to have me perform the work. She provided her signature, allowing me to move forward. I purchased and supplied a Moen brand valve from the nea

Issue: customer states that system isn’t cooling properly because during the hot afternoons the system doesn’t satisfy set temperature, thermostat doesn’t go below 76 degrees. Town has 1 system. Furnace is gas Amana about 4 years old located in the attic. It has a media air filter 20x25x5 that is really dirty, suggested to replace it but explained customer that we will have to order it because I don’t have it, I have a 20x25x5 but it doesn’t fit, it is too wide, customer said that she will order it and install it herself, advised her to get it in size 20x25x4 so it can fit better, I temporarily put a 20x25x1 and recommended her to replace it to correct size as soon as possible. Current furnace supposed to have a 4” flue pipe, it currently has 1 ft of 4” flue pipe and about 8 ft of 3” flue pipe, explained her that flue pipe has to be 4” double wall but I can quote it because the roof boot has to be replace to a 4” roof boot then we can replace the inside, she said that she will contac

Technician initially came for tune up. Resident informed me that the system would not turn on. After diagnostic check, technician found blown capacitor. After replacement capacitor, unit began operating. Technician checked pressures which were unusually high. Informed resident that due to system age and refrigerant type, it may be a good time to discuss a system update. Resident has agreed to meet with comfort consultant later this afternoon from 3 to 5. Thank you for choosing Keep Smiling, have a great day!

Upon arrival, customer stated that they had a leak on their toilet. She had the emergency stop closed off and as soon as I turned on the emergency stop, I seen that it was starting to leak from the fill valve and also the supply line I gave the customer to replace both. We agreed on a price and I also added a coupon on the pricing. As soon as I was finished with replacing the fill valve and adding on a new supply line on the toilet, there was no further leaks however, I did have some water coming out from the back of the toilet however it did stop, but I really recommend it to the customer to get the toilet pulled and see what’s going on if it’s just a wax seal or a flange issue as well For now there is no leaks since they are condiments, they don’t have their individual water meter or sub meter. There is a 90 day warranty on the work that I performed today. Thank you for choosing Keep Smiling Plumbing.

I was met on site by Mr. Tarulli. An appointment was scheduled with Keep Smiling due to an issue with the hot water. I was escorted to the master bathroom and provided the story of what Mr. and Mrs. Tarulli have experienced. There are two fixtures in which the hot water would not be properly provided at. The left hand faucet in the master bathroom, and the master shower. Everywhere else in the home would be properly supplied with hot water. The home has a Navian brand tankless water heater. It has not been coding out. Explained that the tankless water heater, activates and supplies, hot water based on the flow rate that is running. I added that the unit does not discriminate between different fixtures. I mentioned that it is possible for the respective cartridges to be the cause of the issue. I added that the safest path forward for figuring this out would be to contact tech-support for a diagnosis. The water pressure was inspected during the process. It is within the appropriate range

Customer has a hump in flooring that may be water damage. It is a concrete slab with glue down linoleum flooring on top. There is a bathroom roughly 6 foot away but no visible signs of leaks or problems. There is a structural beam at location of hump that runs all the way to the ceiling. I used moisture reader and got roughly a 10% higher reading in the area of the hump than the rest of the floor. Indicated there is some sort of water damage present. Recommend customer have national leak detection out to pinpoint where leak is happening and restoration company to come check any damages caused by potential leak. Thank you for choosing keep smiling.