Norcross, GA

Estimate to install a warehouse fan

KSPEHC was called out for an unknown leak possibly to do with humidifier system. During investigation tech determined the copper tubing for the humidifier has corroded behind the wall allowing water to spray out and leak into the ceiling of the kitchen below. Tech. Recommends removing a section of the wall behind the master vanity and installing a new line from the shut off valve to the humidifier. Estimate was provided for this repair

Upon arrival customer claimed that she needed a new humidifier line since she thought it was clogged and a new saddle valve since it was leaking. What I first did, was undo the line at the humidifier and asked her to open the saddle valve. Fortunately enough water sprayed through which meant it wasn’t clogged. I then recommended to repipe the left side under her sink because saddle valves are notorious for leaking. She agreed on price I gave her and work was done today Checked for leaks after turning water back on and no leaks were seen 6 month warranty on work done by keep smiling plumbing Thank you for choosing us!!!!!!!

Upon arrival customer claimed that his toilet was whistling. As soon as I flushed it I saw that it was the fill valve and I gave him an estimate to replace, he agreed on price. And as soon as I shut off the water at the emergency stop the stop started leaking and I brought it to his concern, he instantly wanted to replace so I gave him price and he agreed. After replacing everything I turned water on to test and no leaks were seen. Both me and customer tested toilet and was satisfied with the end result. Thank you for choosing keep smiling !!!

Provide and install three new toilets in the home. Replace all three emergency stops on year warranty.

Could not get a hold of customer after 2 hours of waiting. Did see the issue, bad sump pump not working at all. Did make estimate and will be sending it to his email for when he is available.

Reconnect new washing machine line with 3 by 1 1/2 inch combo and tie into main line. 1 year warranty on work. Washing machine was not brought up to code. Not responsible if backs up.

Three older toilets in the home, we are going to change all three toilets, as well as the emergency stops

Remove and install customer supplied kitchen faucet

I arrived to the property and the customer had a gas leak coming from a black iron. Gas line ran underneath the slab of his duplex. After creating a game plan to replace the gas line, I created estimates with the customer to either pipe gas to one unit or both units. I discussed with the customer how the estimates will be good for 30 days.

Upon arrival, I was greeted by Mr. Munoz. He brought me to his water heater and described the issue that’s been happening recently. What’s happening is the pilot for the water heater will light up, but the flame will go out after setting the control valve to a temperature. My assumption is the Thermal Release Devise (TRD) for the Rheem water heater has tripped and needs replaced. I informed Mr. Munoz that we would need to call Rheem technical support in order to properly diagnose what is happening. The water heater has a 2024 manufacturing date. From there we can provide the proper estimate. The property should not be having problems with the gas because the other appliances do not have any issues. I provided a $200 estimate for performing a diagnostic, which includes calling technical support. I informed Mr. Munoz that the $200 would get waived against whatever the repair/replacement estimate would be. There are two other issues that I pointed out during this visit. The vent pipe is

Water heater leaking 16 years old.Supply and installed 40 gal. Gas Bradford White water heater with expansion tank and 6 year warranty on tank.

KSPEHC was called out for ruptured water service line in front yard. Once on sight homeowner stated she didn’t want to repair the line but wanted to have it replaced instead. Tech provided options on new service line replacement. Options provided were priced for pay in full and financing.

Came out to the cxtec building to determine why there 30 amp outlet wasn’t working upon diagnostic did discover it was a tripped breaker did check connection and voltage to make sure it was sending what it should it.Replaced a 2x4 led fluorescent lay in fixture in front of one of the doors.(1 year warranty.)(5 year manufacturer warranty.)

Customer wanted estimate to replace pressure reducing valve ,customer did not want to do today,but to call back next week.

Upon arrival customer stated he would like the $48 flash sale, water heater flush water heater is 11 years old, I explained to the customer that due to age of water heater keep smiling is not responsible if the water heater begins to leak after the flush

Upon arrival customer stated he was worried about the age of his water heater and was wanting a quote to supply and install a new one. He has a 50 gallon gas Richmond self cleaning water heater from 1996 no leaks were visible at this time Customer was left with an estimate to replace water heater

Arrived at homeowners property. Homeowner had kitchen sink that had a crack down the left side, causing the sink to drip. Homeowner was wanting to know what it would take to replace it. After talking with the homeowner I found that she rents the property and the tenants are the ones that broke the sink. After inspecting work and taking measurements, I called my manager for assistance and let him know everything that the countertops are granite, and we cannot go back with a drop in sink due to the Fossett and soap dispenser being in the way, so we would have to go back with an Undermount. He informed me that we do not do that kind of work that the homeowner would have to get a countertop guy out. I informed the homeowner that we would not be able to do the work due to Granite work. I asked homeowner if there was anything else that she would like me to look at while I was there and she said all is well. Thank you for choosing keep smiling Plumbing in electric, heating and cooling. Che

Customer only gettting hot water, tankless installed in February,is currently finishing bath in basement,believed to be cross connection from shower,customer to have the plumber who installed come out.

Attempted cabling of two toilets. One off of the main lobby and one off the hallway to the back left of the lobby. Lobby toilet was cleared and is flushing normally. Hallway toilet contains a foreign object that I was unable to clear and needs to be replaced. Left estimates for replacement as well as lid locks. Was unable to get approval for toilet replacement today. This is a billable customer.

The customer 24 inch city storm draining their backyard leaking. I talked to our service manager and he said we are not able to touch the cities property. I recommended him to call out the county to deal with their city storm drain.

Un install old copper 1/2 inch supply line to dish washer and replace it with new braided supply line. 1 year warranty on supply line

Customer has a large leak on their outside water service in between the house and the water meter. Keep smiling will dig down to access pipe to perform spot repair on the line. Repaired leaking PVC with copper fittings. 1 year warranty on parts and labor.

Job to be complete on Monday 10/14

Water heater leaking from bottom emailed quotes customer getting quotes