Loganville, GA

Issue: upstairs thermostat buttons aren’t responding. House has 2 systems. Upon arrival customer showed me the upstairs thermostat and showed me that buttons aren’t responding, we had to press the buttons really hard for it to change temperature, customer asked me to replace thermostat, I gave him two options to replace thermostat and I also asked him if I can check the system to see if it is operating properly, customer told me no to worry about the system because he knows is working properly, all he wants is to replace the filter and thermostat, replaced air filter 16x20x1 provided by customer, then I replaced thermostat to a Pro 1 thermostat T721 which is a non programmable thermostat as he had before, once I finished installing it, explained customer how to use thermostat and then I asked him if I can check if the system is cooling and heating but i have to do it from the return plenum and supplying plenum but if he doesn’t want me to check it this way, then I will check it just

Upon arrival customer stated that she has a toilet that will not flush in the upstairs jack and Jill bathroom and a toilet that before today was bubbling. Upon inspection I found that the blockage in the jack and Jill toilet was centralized to the toilet itself and that the toilet would not need to be removed to clear the blockage. We then went to take a peak at the master bathroom toilet which she said was bubbling. We couldn’t get the toilet to replicate the sound. I explained to the customer that it’s very possible that there was a soft tissue blockage from the toilet that is backing up and the amount of toilet paper that was flushed. And that soft tissue blockages have a tendency to work themselves out. I gave the customer a price to clear the blockage in the jack and Jill bathroom and she agreed today I Cleared the toilet blockage in the upstairs jack and Jill bathroom By using my 5ft hand auger 24h warranty Thank you for choosing Keepsmiling plumbing, electric, heating an

Customer stated they lost pressure last night and called water department. They came out and turned meter off informing customer that they had very large leak at meter. The meter is several hundred feet from the home and water was just flowing downhill in yard so customer never saw leak. Water was left off to home and is still off when I arrived. House has an extensive irrigation system. 2 large boxes with 4 control valves each after the meter. I turned water on slowly at meter and water was blowing out full flow in one of the control boxes. This particular control valve does not have a line hooked up to it and has open pipe adapter on it with duct tape over it. Water is blowing out from around duct tape. Customer didn’t even know they had an irrigation system and doesn’t use it. There has to be a hidden valve between meter and control boxes so irrigation system can be turned off as it is a live system right now. It appears that the control valve has failed and now won’t turn off causi

I was met on site by Prenicia. She is the field contact on behalf of the property owner. An appointment was scheduled with Keep Smiling due to a possible smell happening within the home. I was escorted to the bathroom so that I could perform a limited assessment in order to brainstorm possibilities and a strategy. It was also noticed that there are sewer flies in the home. It is a single level house on a slab with an attic and a relatively flat roof. I informed Prenicia along with Philomena that we will need to perform a smoke test as a first step of a diagnosis. An estimate was provided adding that we will need to reschedule a visit in order to perform the test. Prenicia is going to pass the estimate along to the owner and contact us back accordingly. The dispatch fee was charged for today’s visit. It was a pleasure meeting you today! Thank you for calling Keep Smiling!

I arrived on the job and spoke with Mr. And Mrs. Arnold about what issues they’ve been having. Mr. Arnold showed me to the light fixture in the master bathroom that was causing a short to the circuit. He then showed me to a damaged GFCI in the backyard that needed to be addressed. I wrote up a price diagnosing the bathroom light causing a short in the master bedroom circuit and confirming the backyard GFCI can be replaced that would include a device replacement. I found that there was slight contact between the ground and hot wire behind the light fixture. I then moved on to testing the GFCI and found there was sufficient power to replace the existing device. I replaced the device under the existing price then presented my work the the Arnolds before collecting payment and sending the invoice to them. 1 Year Warranty.

Customer has leak just past meter. Pretty large and water sprays through pine straw when turned on. Water is off when I arrived. There is a valve box buried under pine straw and roots. Leak is at valve transition. Gave quote to fix and customer approved. There are very large roots wrapped around meter and valve box. Cut out the 2 large ones and dug down to expose leak. There is an even bigger root under pipe and water meter that is too thick to cut out. This was pushing up on everything which cracked plastic threads. I cut bad section of pipe out and replaced with copper. I used new transition fitting a little further back. The roots have cause pipes to not line up so I had to use 45s to make a proper angle to fit everything together. Customer knows if he has another leak he will have to replace the line due to all the roots destroying current pipe. Water is on and no leaks on my repair. Meter is holding steady. I flushed line out from hose bib next to garage. Water pressure on home is

Upon arrival, homeowner stated that they had a leak coming from the shower. After investigating it was found that the leak was a part of the actual drain on the threaded connection to the shower drain line. After talking with the homeowner for a while, I then wrote him up an estimate for replacing the threaded drain connection only and resealing it. After explaining the process to him, he wanted me to perform the work after collecting signatures I began to work. After work was completed I tested to make sure there was no leaks and that everything was running properly ( it was). The work performed today has a six month parts and labor warranty. Thank you for choosing keep smile, plumbing electric heating and cooling. Have a fantastic day.

Upon arrival, met with tenant and she stated that there were what she believed to be sewer gnats in bathroom on main floor and in kitchen area. Also, that tub spout in main floor bath had continuous water running even when valve was off. After further inspection, was. It able to determine any exact area of where gnats were coming from. All traps were full of water and toilet was properly sealed around base. Recommended that we clean traps for lavatory faucet in bathroom and also trap for kitchen faucet. For the tub, recommended replacement of cartridge, seats and springs for tub valve. Presented quote to landlord and she agreed. Shut water off at meter, removed old cartridge and parts from tub valve and replaced with OEM parts, turned water back on, pressurized lines and tested, tub spout is no longer dripping. Took apart both lavatory and kitchen drains, cleaned and sanitized traps, rebuilt drains and tested. No leaks were detected. 90 day warranty on tub repair. Thank you for choosin

Customer stated his toilet was clogged. I broke out the toilet auger. I felt something that I pushed down into the main line after doing so the toilet was flushing . No warranty available clearing . Thank you for choosing keep smiling

Upon arrival, homeowner stated that he had a yard leak in his front yard. After discussing it with the homeowner, he found a water stream under his tree and thinks that his main water line has been compromised due to the roots of an oak tree after talking with the homeowner. Informed him that it would be best if we reroute the waterline away from the trees, instead of just repairing it due to the location of the leak. I gave him two estimates one being an hourly for me to dig up and try to locate and repair the line. The other one is an estimate for just replacing the line. Homeowner needs some time. To see what he wants to do. Thank you for choosing keep smiling plumbing, electric heating and cooling. have a fantastic day.

Returned a few hours later after new laminate flooring was installed in bathrooms. I reset the 2 existing toilets with new wax ring, bolts, and braided steel supply lines. Water is on and I flushed each toilet several times. They work properly with no leaks and nice and tight. Put fresh caulking around the bases. 1 year warranty on all work completed by us today. No warranty on the actual toilets since they were already existing. Double checked washing machine connections for customer as well since flooring people reconnected the washer. I put a zip tie on drain line for customer and everything looks good. $300 is remaining amount for work paid with credit card.

I arrived on the job and spoke with Mrs. Torres about what work she would like performed. She showed me to her basement where a fixture was no longer working, believed to be caused by a leak. After looking over the fixture I found no water damage nor signs that water was within the fixture. I checked the voltage and found that the ballast was not working. I suggested we replace the ballast and presented a price to do so. She accepted the quote so I got to work. Once completed I tested the fixture and presented it to Mrs. Torres. She was very pleased so payment was collected. 1 Year Warranty.

Upon arrival, customer stated that there were a few wet stains in drop ceilings of basement. After further inspection, found that upstairs master toilet was leaking from flange due to no proper seal coming from wax ring. All other wet stains were not plumbing related, they wear very old stains, or possibly from condensation from have ducts. All other sewer pipes and copper piping were in good condition with no leaks. Recommended pulling toilet in master bath, replacing wax seal and resetting toilet. Customer agreed with work. Shut water off to valve for toilet, pulled toilet and found that old wax ring was barely touching the bottom of toilet. Replaced with a thicker wax ring, reset toilet, properly tightened and applied caulking around base of toilet. No leaks were detected after resetting toilet and flushing multiple times. Cleaned work area after completion. Thank you for choosing Keep Smiling Plumbing.

Customer is getting floors upstairs replaced. Both toilets have been pulled up by contractors. Master toilet pulled flange up with it. I discovered they were old metal flanges that attached to the pvc. The metal portion rusted very badly and have disintegrated. Both flanges need to be replaced. I am going to do the flange repairs now before new flooring is put in. Then I will return this afternoon to reset the existing toilets back on new flanges and floor with new wax and bolts. Customer approved both quotes. 1st job now is cutting out reamining portion of flanges. I then had to use hack saw and cut vertically in multiple spots and carefully chisel out glues pieces stuck in vertical part of pvc pipe. After getting all old pieces out I glued new 4x3 pvc flanges in place and secured with screws to the subfloor. Flanges are secure and contractors can now install the new tile. I will return as last call to complete work. $370 is total due right now and remaining amount when I get back.

Upon arrival, homeowner stated that their faucet was dripping. After further investigation It was found that the cartridge inside of the faucet had failed, causing a small, but persistent drip from the bathroom faucet. After talking with the homeowner, I gave her the option of replacing the cartridge and to replace the entire faucet. Talking with the homeowner she just wanted it fixed because she already tried to look for a replacement and couldn’t find one that matched the other faucet. After hearing that I offered the cartridge replacement again and collected signatures and began to work. After work was completed I tested to make sure that everything was working properly and nothing was leaking (it was not). The work performed today has a 90 day parts and labor warranty on it. Thank you for choosing Keep smiling plumbing, electric heating and cooling. Have a fantastic day.

Replaced Sloan flush valve seal on toilet in girls back bathroom under warranty. Cleared soft tissue clog in boys bathroom. Flushed to make sure there are no more issues. Replaced toilet in teachers bathroom. Install included new wax ring, bolts, supply line. Turned on water and checked all work for leaks and proper function. No leaks found at this time. All work comes with 1 year warranty parts and labor. No warranty on drain clearings. Thank you for choosing keep smiling.

Replaced fill valve and flapper in all 3 toilets of home. Water pressure in home upon arrival was over 110 psi. Replaced prv in closet area. Turned on water and checked all work for leaks and proper function. No leaks found at this time. Set whole house pressure at 65 psi for pex lines. All work comes with 1 up year warranty parts and labor. Thank you for choosing keep smiling.

Upon arrival, customer had water pressure of 110 psi. Replaced prv and whole house ball valve shutoff in crawlspace. Replace 2 tub/shr faucets (one upstairs and one downstairs). This includes cutting drywall behind units, installing rough in valve and reconnecting all water lines, installing new delta chrome trim kit on the front (includes tub spout, plate and handle, shower head). -we are not responsible for repairing/replacing drywall Installed new delta 4” spread chrome Lav faucet in downstairs bathroom. Includes drain and supply lines and p trap. Turned on water and checked all work for leaks and proper function. No leaks found at this time. Set water pressure at 65 psi for copper water lines in home. All work comes with 1 year warranty parts and labor. Thank you for choosing keep smiling.

After arrival, customer stated that her showerhead would not stop dripping. After taking a look, and making sure that her water pressure was normal. I decided to replace the shower cartridge. After replacing the shower car issues there is no more dripping.

Upon arrival customer stated that she has a tub that will not drain properly upstairs. Upon my inspection I found that the tub backs up after about 10-20 seconds of running water telling me that the blockage is pretty close to the tub itself. I explained to the customer that I would need to take apart the overflow drain to run my sewer cleaning cable down and clear out all the hair and or debris that is stopping the flow of water and gave the customer a price to do so and she agreed. Today I Took off the overflow cap and ran a sewer cleaning cable down the tub drain to clear out any hair or debris in the line. 30 day warranty Thank you for choosing Keepsmiling plumbing, electric, heating and cooling!

I was met on site by Mr. Hardy. An appointment was scheduled with Keep Smiling in order to remove a cap from a gas pipe that I installed during a previous visit. This is so that Mr. Hardy can install a set of gas logs that he purchased. After some negotiation with management, a price to remove the cap was agreed on. He signed the estimate allowing me to move forward. I grabbed my wrenches and carefully removed the cap from the pipe. Mr Hardy plans on installing the gas logs himself. He plans on getting us back out if necessary. It was a pleasure helping you today! Thank you for calling Keep Smiling! * Original warranty continues.

Upon arrival customer stated that she had 3 drains that are not drain properly and 2 toilets that will not fill up. Upon my inspection I found that the master bathroom vanity drain, hall bathroom vanity drain, and the hall bathroom tub drain all are stopped up with hair and debris and will need to be taken apart in-order to fish out all the hair. The toilets are not filling up due to failed flappers I also noticed the the fill valves were not pumping water through the fill tube but instead leaking water out of the bottom of the fill valve I explained to the customer that the best option for this issue would be to replace both the fill valve and flapper as they are key components of the toilets. I presented the customer with options and she chose to Take apart and clear all hair and debris out of the left side master bathroom sink drain Take apart and clear all hair and debris out of the left side hall bathroom sink drain Clear out all hair and debris from the hall bathroo

Upon arrival, homeowner stated that they had a leak underneath their kitchen sink. After further investigation It was found that there was a pinhole leak in the P-trap causing a small drip to happen in the cabinet. After conversing with the homeowner and explaining what was going on, she wanted me to replace that section. After I gathered signatures I began work. After everything was completed, I made sure that everything was running properly and that there were no leaks. The work performed today has a 90 day parts and labor warranty to it. Thank you for choosing keep smiling plumbing electric heating and cooling. Have a fantastic day.

Tenant/landlord: Rental property has water service line leak. Upon quoting repairs over phone, landlord decided to come to property to look for himself. Upon his arrival he decided to dig up water line himself. Gave a great discount for his efforts. He did not have physical credit card, had to run manually

At today’s visit, I spoke with Mr. Claudy. He informed me that he has been having an issue with two breakers. The first breaker controls the upstairs bedroom and bathroom. He said every couple of weeks this would just trip itself and they would have to come reset it. The second breaker went to the furnace. This occurred yesterday and was observed by Byron, the HVAC technician who came out and inspected the hvac system. I provided Mr. Claudy an estimate to have both breaker replaced to which he agreed. Therefore, I supplied and installed a BR dual function to protect the upstairs bedroom/bathroom circuit. For the furnace, I removed the afci breaker previously protecting it and installed a standard 15A breaker to protect it. Once completed, I energized the circuits to which both turned on, produced power, and held in the on position.