Lithonia, GA

Upon arrival, customer stated that she had a leak coming from toilets. As soon as I flush the toilet a couple times, I seen that it was leaking any time I flush the toilet, indicating a bad wax seal or possibly a bad flange. I gave the customer a couple of options, including replacing the whole toilet, and I gave her a price to pull and reset that toliet. And I told her about the possibility of it being a bad flange as well. She went and approved my estimate to pull and reset the toilet and inspect the flange upon taking out the toilet I seen that there is little to no wax on the actual flange. The flange was in perfect condition customer just wanted to keep the toilet since you already had some of the parts replaced in the toilets. I have checked pressure as well before I started any work pressure at the house with sitting at 60. I put back the toilet check for any leaks there was no leaks. There is a 90 day warranty. Thank you for choosing keep smiling.

Mrs. Witherspoon is looking to remodel her downstairs bathroom for handicap relative. She needed quotes for Keep smiling supplied or customer supplied. Gave her quotes and collect dispatch fee

Arrived at homeowners home. Homeowner had kitchen sink that was backing up. After talking with the homeowner she explained that it has been backed up for about two months and she has poured Drano down it but it has not gone down. I explained that it is most likely a grease blockage so I explained that I would have to pull the P-trap apart and run a flat shaft and then a sewer machine through the P-trap with the attempt to clear the blockage. The homeowner accepted. I took apart the P-trap and ran my flex shaft, then ran my sewer machine and was able to get through the blockage. I went out to the clean out and was able to see my sewer machine cable. I didn’t hold my sewer machine back and forth to clear up any obstructions, then put the P-trap back together and filled the sink up with hot water and dumped it the sink drained fine. Thank you for choosing keep smiling Plumbing electric heating and cooling. There is a 30 day limited warranty on the work that was completed today through. K

Technician came out for no cooling call. During inspection, technician found thermostat wiring from the condenser in puddle of water. This is what more than likely blew the fuse in the furnace. Technician then cut and rewired thermostat wiring and replaced 3 amp fuse. Unit is now operational. Thank you for choosing Keep Smiling, have a great day!

INCLUDED SERVICES: INCLUDES COMPLIMENTARY ONE YEAR MAINTENANCE AGREEMENT ON NEW SYSTEM REGISTER WARRANTY WITH BRYANT CORPORATION TO ENSURE TEN YEAR PARTS WARRANTY IS RECEIVED ON APPLICABLE EQUIPMENT FULL GAS SYSTEM INSTALLATION KIT (INCLUDES NEW PAD FOR OUTDOOR UNIT, AUXILIARY DRAIN PAN WITH FLOAT SWITCH, INLINE SAFETY SWITCH, OUTDOOR SERVICE DISCONNECTS WITH WIRE WHIP, INDOOR SERVICE DISCONNECT, PROPER SIZE BREAKER FOR AC UNIT, SEALED PLENUM TRANSITIONS, GAS RECONNECTION, DOUBLE WALL FLUE RECONNECTION, REFRIGERANT SYSTEM FILTER DRIER) COMPLETE SYSTEM SET UP, START UP AND CALIBRATION EXPLAIN SYSTEM OPERATION TO HOMEOWNER CLEAN-UP OF WORK AREA INCLUDING DISPOSAL OF OLD EQUIPMENT

Technician came out for no cooling call. Upon arrival thermostat, indoor unit was working but outdoor fan was not. After inspection, found amperage being pulled by compressor and an unresponsive fan. After replacing capacitor, unit is now operational and cooling. Thank you for choosing Keep Smiling, have a great day!

Client called us out to home for an active water leak in the front of the home next to stair case. Went over options and took measurements. Like was already ran in black polyethylene but entered the home too high causing a stress break. Drilled new wall penetration and made proper connections. Applied silicone and hydraulic cement to penetration and tested for leaks. No leaks after repairs. Thank you for choosing Keep Smiling

Technician came for no cooling call. Upon arrival indoor, system was on but neither the compressor or the fan outside was pulling amperage from capacitor. After replacing capacitor, unit began cooling again. Unit is producing a 17 degree temperature difference. Outside pressures are in normal range. Thank you for choosing Keep Smiling, have a great day!

Upon arrival homeowner stated that the bathroom drain was not draining properly. After further investigation, I found that a small piece of debris was caught up in the drain not allowing it to drain. After pulling a piece of debris out the drain was working properly. Thank you for choosing keep smiling , plumbing, electricity, heating and cooling to have a fantastic day

Issue: upstairs system not cooling due that is pretty much empty on refrigerant. House has 2 systems. Furnace is gas Carrier about 10 years old located in the attic and it does upstairs. It has an air filter 16x25x1 that is dirty, suggested to replace it. Found a burned smell coming from isn’t the furnace, it looks like is coming from the control board, the right side of the control board looks like has been overheating, suggested to replace control board. Found blower wheel dirty, suggested to pull it out and clean it. Condenser is 3 tons Carrier about 10 years old located left side of the house with R410a refrigerant. Found dual run capacitor weak reading 39.1 out of 45 mfd at the compressor side and 2 out or 5 mfd at condenser fan motor side, this is putting more stress at compressor and condenser fan motor, suggested to replace capacitor. When I was about to check refrigerant pressures, I noticed that someone has worked on the system recently because the treats of the high side r

At the Morris residence they needed couple of items to be done. Install an outlet, install another outlet with diagnostic, and convert a dry outlet to 120v outlet. Only the dryer outlet project for today. Before starting they’ve informed that a previous electrician worked on the system. The space in the basement has been finished. The electrician prior is no longer working at the home. I did explain to the homeowner that the previous installation of the tandem Siemens breakers don’t belong in this panel. While retrieving parts I did notice a new model of tandem breakers will work in the panel. The new acquisition by ABB over GE’s electrical division has created tandems for this model of panel. Replace dryer outlet and installed a gfci which is receiving 124v. Ready to be to work. At the panel I’ve removed the two pole breaker and added a single pole breaker. I’ve also changed the label to reflect correctly. One year warranty parts and labor.

Issue: customer states that system isn’t cooling upstairs only downstairs. House has 1 system. Airhandler is Goodman 5 years old located in the attic, it is zoned with 2 thermostat to do upstairs and downstairs. It has an air filter 20x20x1 that is really dirty, suggested to replace it, customer opted to replace it, replaced it, advised customer to replace air filter every month because of her Dog. Found blower wheel dirty, suggested to pull it out and clean it. Heatpump/condenser is 3.5 tons Goodman about 4.5 years old located right side of the house with R410A refrigerant. Refrigerant pressures are good. I tested dampers and they are operating properly at this time. System currently cooling with a Delta T of 18.6 degrees at this time. I didn’t find anything that could have cause system not cooling for upstairs, I asked customer exactly what happened and she said that this week the temperature for upstairs isnt satisfying, temperature is 77 or 78 degrees upstairs even though that she

Installed new Bradford white 50 gallon electric water heater. Install included hot and cold piping up top with ball valve shut offs, expansion tank mounted, relief line connection, electrical connection, pan capped off. Installed new main water shutoff and prv. Turned on water and. Necked all work for leaks and proper function. No leaks found at this time. Set pressure at a healthy 55 psi for cpvc pipes in the home. Meter is no longer spinning meaning there are no more leaks present in the home at this time. All work comes with 1 year warranty parts and labor. 10 year manufacturer warranty on tank. Thank you for choosing keep smiling.

I arrived on the job and spoke with Mr. Obata about what work he needed perform. He showed me to multiple outlets within the home that were not operating as intended. I informed him I would need to perform a diagnostic before offering a solution. Once completed with the diagnostic I offered a switch replacement and a GFCI replacement to get all the outlets functioning. We agreed on the price so I got to work. I collected payment before performing the work for Mr. Obata was leaving before I got started. I confirmed everything with the tenant and Mr. Obata one last time before heading out. 2 Year Warranty.

Accepted non refundable deposit for water heater and prv job we are performing tomorrow Thursday June 26 @11am. Thank you for choosing keep smiling.

Came out to the Butler residence to determine what’s going on with there stove upon diagnostic discovered the stove itself has a issue inside of it we checked the breaker,plug as well as the terminals where the whip ties into the stove and no issues where found electrically.Mrs.Butler also took a video of the voltage show the stove technician.

Upon arrival customer stated that there is a leak coming from the upstairs hallway bathroom and leaking down into the garage ceiling. I let the customer know that I will have to cut out some of the ceiling to see exactly what’s leaking and that Keepsmiling is not responsible for any Sheetrock repairs and presented the price for diagnostic work and she agreed. Upon inspection I went upstairs and flushed the toilet and ran the tub and came back down to the garage and cut open the ceiling. I found the leak to be coming from the toilet but couldn’t tell if it was leaking from the flange down onto the 3” 90° fitting or if the fitting itself was leaking. So I presented the customer with two prices one to try a pull and reset on the toilet with new wax rings and bolts and the another price for if that doesn’t work. She agreed to try the pull and reset first. I pulled up the toilet and reset it with a new wax ring and bolts and flushed the toilet and found no more leak. Customer is

Issue: system isn’t cooling control board isn’t operational due to a faulty transformer. Upon arrival, I found furnace without the doors, and furnace service switch off and water at emergency drain pan, I asked customer if someone came to work on the system and she told me that someone came last week and left it open and without power, he also replaced the service disconnect to outdoor unit but system still not working. Furnace is gas Rheem about 27 years old located in the attic. It has an air filter 16x25x1 that needs replacing. Found water at emergency drain pan, suggested to remove water out from it. Found a lot of water damages inside furnace, it looks like it has been leaking water for a while. Found blower motor bearings wearing out and blower wheel dirty. Condenser is 3.5 tons Rheem about 27 years old located right side of the house with R22 refrigerant. Main reason for the system not cooling is because control board isn’t operational due to a faulty transformer, explained

I was met on site by Mr. Jackson. He explained to me that the toilet that was installed by another Keep Smiling technician had coincidentally clogged up these couple months after the original installation. He also brought up how the shower in that same bathroom is running. I assessed the bathroom so that I could see the issues myself. The toilet most likely had a basic soft tissue clog. The shower would intermittently run. When I arrived, the spout was expelling water. I quickly turned on the water for a few seconds and turned it back off. At this point, it was no longer running. I inspected the water pressure and thermal expansion tank. The water pressure was within the appropriate range, but the thermal expansion tank had failed. I went over all of these details with Mr. Jackson and provided multiple options to go over. For today’s visit, he opted to only have me unclog his toilet. I got the approval signature, allowing me to move forward. I spent a few minutes in the bathroom with

Technician came for no cooling call. Upon arrival, both units were on and running. After inspecting systems, found out both systems have R 22 refrigerant. Informed resident that we cannot service that refrigerant. Recommended to Residents that system updates for both units is the best coarse of action in this situation. Residents agreed to meet with Comfort Advisor this afternoon. Thank you for choosing Keep Smiling! Have a blessed day!

At the Lewis residence they wanted to install a chargepoint car charger. I offered two options at different price points and agreed upon installing slightly to the left of the panel. This price was approved by the manager. During installation I was able to run the wire with only one cut out that I’ve covered with a blank cover. The charger is firmly attached to the stud. The cord has plenty of length at approximately 25Ft . The breaker is at the top left on a 60amp breaker and is labeled. We have tested the charging before leaving and it is working properly. Currently when it’s not charging the charger will blink white until it is connected to the app. Once that happens it’ll change color when docked to a green light. Signal means ready. Before leaving I also explained that while setting up the app it’ll ask for “what is the breaker size “. Make sure to put it as a 60amp breaker. Once the app is set up it’ll enable all your features that it’s comes with like scheduling when to char

Upon arrival, customer had clogged toilet in master. Ran auger and unclogged but then toilet was leaking from base. Pulled and reset toilet. Included flange repair, new wax ring and bolts. Turned on water and tested all work for leaks and proper function. No leaks found at this time. All work comes with 1 year warranty parts and labor. No warranty on drain clearing. Thank you for choosing keep smiling.

I arrived on the job and spoke with Mrs. Putten about what work she needed performed. After looking over the faulty fixture I tested the photocell and found that to be the issue. I informed our client the best plan would be to replace to fixture. I wrote up a quote to do so and she agreed. I moved forward with uninstalling the existing fixture to install an electrical box and company provided fixture. I adjusted the previously installed flood lights along with the replacement.

At today’s visit, I spoke with Abbigale in regards to a car charger installation she is looking to have done. Abbigale is currently in the process of purchasing two Tesla vehicles, A model 3 and Model Y. Based off this information and what we had talked about in regards to charging capabilities and charging speed, the 240v 50A charger option was the preferred option. I provided two options for accomplishing the goal, the first would consist of having the charger installed into the garage directly beneath the panel box. The second option was for an outdoor installation. Both options have been sent over to the email on file.

Technician came for leak call. Upon arrival, unit was off and drain pan was full. Used shop vac indoors to clear out pan. Used pump outside to clear line of debris. Relplaced filter. Checked outside pressures which were a little low. Resident agreed to add 1 pound of refrigerant. No other faults found at this time. Thank you for choosing Keep Smiling! Have a good day!