Buford, GA

I was met on site by Mrs. Marks. An appointment was scheduled with Keep Smiling due to the master bathroom toilet running. She escorted me to it so that I could assess what may be going on. What appeared to simply be happening was the gasket on the Mansfield style flush valve had dislodged itself. I explained that this can happen as these toilets get older. I assured her that this is most likely the only issue going on. She also brought me to the nearby guest bathroom toilet to examine it. She explained that the handle has a hard time making the toilet flush. When assessing it, it appeared to be an issue of the gasket and plastic body adhering onto one another due to age. I also explained that simply replacing the gasket with this toilet should alleviate this annoyance. I double checked the water pressure during the visit as well. It was fairly low but within the appropriate range per code. I put together pricing and presented everything to Mrs. Marks. For today’s visit, she opted to o

I was met on site by Mr. Murphy. An appointment was scheduled with Keep Smiling due to the home having a back up. He clarified that the backup began the day before this appointment. Mr. Murphy further explained that all three of the toilets had backed up along with the shower. This alone strongly indicates some kind of mainline blockage. The home operates on septic with 4 inch PVC inside the crawlspace and cast iron within the yard. There’s no direct clean out within the yard, but there is a 4” test tee within the crawlspace. We did a brief assessment by opening up this test tee to get an idea on what part of the line the blockage is happening. The test tee was empty, indicating that the blockage preceded this spot. With this in mind, I asked Mr. Murphy if he could run some water from a faucet. In the process of doing so the blockage got itself loosened from the original spot and moved further down the line after the test tee. The blockage was still existing. I provided an estimate for

Estimate to replace PRV, replaced toilet fill valve, and rebuild delta faucet. Estimate includes all labor and material Replaced all failing comments in plumbing and tested for leaks. No active leaks after repairs. Thank you for choosing Keep Smiling

Customer had a stopped up toilet in main hall bathroom. I attempted to auger and could not even get my cable to go through. I asked customer if he thinks something fell in it and he had no idea. I unfortunately told him I have to pull toilet up and try to auger from bottom side as something is lodged in the top of trap. Customer wasn’t thrilled but understood it was something I had to do. Toilet was very loose anyways so it would fix an additional problem. I pulled toilet and vacuumed water out and laid on its side. I forced auger through bottom of toilet and it pushed a vape pen right out the bowl. I showed customer what was in toilet, he was glad I was able to get out. I reset toilet with new wax seal, bolts and braided steel supply line. Toilet was loose because it had a rubber ring under it. Toilet is ow tight and flushing properly. Flushed several times with toilet paper. I put caulking around base and advised to try not to sit on it for the rest of day. No warranty on stoppage si

Upon arrival, customer stated that he had too high water pressure and needed a PRV. While checking his water pressure on his water heater I noticed that a lot of sediment came out of the heater and recommended that he go ahead and replace the heater being that it was 12 years old. After talking for a minute, he decided to replace the heater and the PRV. One year labor warranty Eight year parts warranty Thank you for choosing keep smiling

Upstairs system is Properly electrically and mechanically improper working order. Informed customer that they’re 20 x 25 accordion filter needs to be changed. I did not have one in stock upstairs system no problems to be found. Customer stated he would like me to look at both units upon further inspection of downstairs system. It was determined that it had a massive R 22 Freon leak. I informed the customer that because of that I didn’t feel comfortable going further on a tuneup for that system set customer up with a comfort consult appointment on Tuesday between the hours of 10 AM and 12 PM. Upstairs system is running and cooling properly at this time.

Estimate

I was met on site by Mr. Chapa. An appointment was scheduled with Keep Smiling in order to return and replace the pressure valve. During the previous visit, it was discovered to be operating with exceedingly low pressure. During that visit, I explained to Mr. Chapa that exceedingly low pressure may not be a present issue, but it will certainly be a future issue because of how these pressure valves are designed. Upon arrival, he signed the estimate, allowing me to move forward. I fortunately had the matching model on my van, allowing me to perform the swap out on the spot. It is a double union Watts LFN45 model. I pressurized the system and inspected the connections. There are no signs of leaks. The water pressure is now at approximately 50 psi. I asked Mr. Chapa to operate the shower to confirm whether or not he approves of the new pressure. He is pleased with it. Nothing else needed fixed or replaced during this visit. I advised him to double check the valve during the next few days.

Technicians came to replace condenser coil. Removed leftover refrigerant. Used nitrogen to clear line set. Brazed in coil. Pressure tested line set with nitrogen. Pulled system under vacuum and observed. Pressures did not waiver. Added 106 ounces of R410-A. Unit is now cooling. Thank you for choosing Keep Smiling, have a great day!

Technician performed electronic leak search on system. Did not get any hits on the indoor coil or lineset. Found multiple leak points at the condenser coil. Informed resident of situation. Finance went through for coil replacement under warranty. Informed resident that we will be picking the condenser up today, and coming to replace it tomorrow. Thank you for choosing Keep Smiling, have a great day!

I was met on site by Mr. spinner. An appointment was scheduled with Keep Smiling due to one of the toilets running. I was brought to the upstairs guest bathroom to be shown the specific toilet. What was happening was the red gasket on the Mansfield flush valve kept dislodging from its spot. I explained that I can attempt to replace the gasket with a new one, or alternatively replace the entire fill valve with a different style altogether. Mr. spinner was wanting to replace the gasket as a first attempt while having a back up plan with replacing the entire flush valve. I inspected the water pressure and thermal expansion tank during the assessment. The water pressure is below the threshold per code, but the thermal expansion tank is still healthy. I explained with a low pressure entails with regards to future risks. Mr. spinner agreed to receive a price for replacing the pressure valve for future consideration. I organized the estimates and presented them accordingly. Mr. spinner agreed

On arrival spoke with homeowner about issues with upstairs 2.5 ton Lennox heatpump. Found that the evaporator coil has a significant leak and is losing R410a. Homeowner requested comfort advisor to discuss full system replacement. Thank you for choosing Keep Smiling. Have a great day.

Arrived at customers house and customer stated that she wanted to install a new sink basin, but the basin did not fit the sink so she wanted me to temporarily fix the current sink basin after fixing the current sink basin. She told me that she had a leak in the guest bathroom And after looking at it, I saw that there was mold and the floor was rotted so I cut the copper from beneath stubbed out a new piece of copper and installed a new emergency shut off valve and replaced the plastic supply line with a steel braided supply line. I then went downstairs and added everything up and came up with a good estimate to finish her unfinished basement and I also gave her an estimate to fix the toilet in the master bedroom and fix the handles on the master tub Thank you for choosing keep smiling

Arrived on site customer said that toilet would not flush. After doing a diagnosis, I realize that the gaskets inside of the Sloan toilet were rotted while trying to take apart the flush valve. The entire spud came out of the toilet. I then had to run to Reese plumbing and grab a vacuum breaker a stem a new toilet handle a new stop I then had to cut the new metal piece to fit their toilet and then I installed all the other parts and installed all the new gaskets tested everything. It looks great. Thank you for choosing keep smiling

I was met on site by Ms. Nichols. An appointment was set with Keep Smiling due to the garbage disposal leaking. It was noticed within the time span of a week. I was escorted to the kitchen to assess the issue. I confirmed that the leak is coming from the body. I filled the sink to test the basket strainer as well. The basket strainer is not leaking. I inspected the water pressure and thermal extension tank. The water pressure is within the appropriate range, but the thermal expansion tank had failed. I explained the function and risks regarding it with Ms. Nichols. A leak detection tablet was added to a couple of toilets as Ms. Nichols was cautious on whether or not they were running. The dye was not bleeding through. I provided pricing for the garbage disposal and thermal expansion tank. As of today’s visit, Ms. Nichols agreed to only have me replaced the thermal expansion tank. For now, she is choosing to hold off on the disposal as she has an appointment with Hampton Restoration nex

Technician came out for no cooling call. Upon arrival, technician turned system to cooling. Indoor and outdoor units came on. After diagnostic check, found refrigerant pressures to be very low. Resident informed me that some had previously added refrigerant earlier this week. Technician performed leak search with spray bubbles. Could not locate leak. Technician then recommended electronic leak search. Resident then informed me that the person who came out before only put 1 pound of refrigerant in. Not really enough to make a difference if it was very low. Technician then recommended adding 2 pounds since that’s all they put in. Informed resident to be observant in the mean time. If unit is still not cooling, then system will need electronic leak search. Thank you for choosing Keep Smiling, have a great day!

Visit one: Rebuilt the two emergency shut offs for the malfunctioned bathroom faucet. Replaced the fill valve in the master bathroom toilet. Attempted to rebuild the malfunctioned faucet, but determined that the cartridge needs to be special ordered. Management is going to order online what appears to be the matching cartridge. Customer is aware of the risk of not being able to find the accurate cartridge. Partial payment was collected today reflecting the emergency shut offs and toilet fill valve. Water pressure was within the appropriate range, and the thermal expansion tank was healthy. Visit two: Returned after the lavatory cartridge was delivered to the office. I quickly installed it confirming that it was the matching model. I turned the water on and tested the faucet. It operates properly with no signs of leaks. It was a pleasure helping you today! Thank you for calling Keep Smiling! * 1 Year Warranty under properly regulated pressure.

Customers toilet is extremely loose at the base. Feels like it sits too high. There is some staining on wood floor to the right of toilet. Some water is likely leaking and sitting under wood floor. Customer approved a pull and reset. Toilet is only 2 years old and likely leaking since installed. I pulled toilet up and found deteriorated wax. All that was left is a horn. Wax pushed off flange since it was never shimmed and wax will move if toilet moves back and forth. I cleaned everything underneath and I used wax with no horn and reset the toilet. Used new bolts and braided steel supply line. Tightened toilet as much as possible and positioned some shims along back side. House is on slab and repair would be extensive to try and lower flange just a little bit. Toilet is tight at this time. I flushed it several times and verified no signs of water leaking at base. Water pressure on home is good. 1 year warranty on repair. Total paid today via credit card is $264

9,896 INCLUDED SERVICES: REGISTER WARRANTY WITH BRYANT CORPORATION TO ENSURE TEN YEAR PARTS WARRANTY IS RECEIVED ON APPLICABLE EQUIPMENT EXPLAIN SYSTEM OPERATION TO HOMEOWNER CLEAN-UP OF WORK AREA INCLUDING DISPOSAL OF OLD EQUIPMENT COMPLETE SYSTEM SET UP, START UP AND CALIBRATION FULL GAS SYSTEM INSTALLATION KIT (INCLUDES NEW PAD FOR OUTDOOR UNIT, AUXILIARY DRAIN PAN WITH FLOAT SWITCH, INLINE SAFETY SWITCH, OUTDOOR SERVICE DISCONNECTS WITH WIRE WHIP, INDOOR SERVICE DISCONNECT, PROPER SIZE BREAKER FOR AC UNIT, SEALED PLENUM TRANSITIONS, GAS RECONNECTION, DOUBLE WALL FLUE RECONNECTION, REFRIGERANT SYSTEM FILTER DRIER)

Technician came out for no cooling call. Upon arrival indoor, technician turned system on to cooling. Both indoor and outdoor units began operating. Technician replaced dirty filter. After diagnostic check, found capacitor was in good standing. Refrigerant pressures were a little low. Also noticed bare suction line outside. After informing resident, technician added insulation to suction line outside. Also added 1 pound of refrigerant. Pressures are now in normal range. Unit is cooling in the mid 40’s. Thank you for choosing Keep Smiling, have a great day!

Customer had hot fitting on left side electric fitting that was degraded and leaking very slightly. Turned electric heaters off, drained house, replaced small section of 3/4” copper pipe, turned back on water and checked for leaks and proper function. No leaks found at this time. Turned electric back onto heaters after they were full and air was worked out of lines. All work comes with 1 year warranty parts and labor. Thank you for choosing keep smiling.

Upon arrival, customer stated that she had a toilet that was leaking. She said that after her cleaners clean the restroom they had told her that the toilet was leaking and he showed me the toilet and I seen that the boats down the tank were not there nothing was holding it down upon further inspecting it I seen that the toilet also had a crack. I suggested a new toilet, and since they’ve had issues with the toilet in the past, she decided to go for a new toilet. I went to the supply store and got a Kohler Elmbrook 12 inch rough in two piece 1.28 GFP single flush elongated chair, height, toilet in White with soft close seat. I also put a new wax ring and caulk the base of the toilet check for leaks before I did that. There’s a one year warranty on the new toilet thank you for choosing keep smiling.

Upon arrival we look and tankless heater. We offered a tankless tune up since it has not been done since installation. We descaled heater and checked both flame rods and igniter. Flame rod one has a loose metal rod that could be causing error code 12. They both look good with minimal corrosion. Igniter is working properly. When we left no code was being thrown and everything was working properly. If code is thrown again flame rod 1 will need to be replaced possibly both to be on the safe side. We checked pressure and it’s at 115 psi. We recommend to have pressure reducing valve replaced.

I was met on site by Mr. Rivera. An appointment was scheduled with Keep Smiling due to the home operating under high water pressure. The pressure valve is located in the garage above the water heater. The home is piped with CPVC, and the pressure valve is a Wilkins brand 600 PRV. I assessed what it would take to replace it with a new one, and concluded that it needs to be a one to one swap out. The section of piping and fittings are extremely close together. The nearby supply house doesn’t have it in stock, but they are able to transfer it in from another branch. With this in mind, Mr. Rivera and I discussed if he would be comfortable with waiting for the transfer. He is perfectly fine with it. I put together an estimate for replacing the valve. Mr. and Mrs. Rivera are going to take the evening to discuss the situation and update me tomorrow. The Dispatch fee was charged for today’s visit. It was a pleasure meeting you today! Thank you for calling Keep Smiling!

Water service line installation with sidewalk and foundation bore KEEP SMILING IS NOT RESPONSIBLE FOR LANDSCAPE DAMAGES OR UNMARKED PRIVATE UTILITIES, SUCH AS SPRINKLER LINES OR ELECTRICAL.