Buford, GA

Customers toilet is extremely loose at the base. Feels like it sits too high. There is some staining on wood floor to the right of toilet. Some water is likely leaking and sitting under wood floor. Customer approved a pull and reset. Toilet is only 2 years old and likely leaking since installed. I pulled toilet up and found deteriorated wax. All that was left is a horn. Wax pushed off flange since it was never shimmed and wax will move if toilet moves back and forth. I cleaned everything underneath and I used wax with no horn and reset the toilet. Used new bolts and braided steel supply line. Tightened toilet as much as possible and positioned some shims along back side. House is on slab and repair would be extensive to try and lower flange just a little bit. Toilet is tight at this time. I flushed it several times and verified no signs of water leaking at base. Water pressure on home is good. 1 year warranty on repair. Total paid today via credit card is $264

9,896 INCLUDED SERVICES: REGISTER WARRANTY WITH BRYANT CORPORATION TO ENSURE TEN YEAR PARTS WARRANTY IS RECEIVED ON APPLICABLE EQUIPMENT EXPLAIN SYSTEM OPERATION TO HOMEOWNER CLEAN-UP OF WORK AREA INCLUDING DISPOSAL OF OLD EQUIPMENT COMPLETE SYSTEM SET UP, START UP AND CALIBRATION FULL GAS SYSTEM INSTALLATION KIT (INCLUDES NEW PAD FOR OUTDOOR UNIT, AUXILIARY DRAIN PAN WITH FLOAT SWITCH, INLINE SAFETY SWITCH, OUTDOOR SERVICE DISCONNECTS WITH WIRE WHIP, INDOOR SERVICE DISCONNECT, PROPER SIZE BREAKER FOR AC UNIT, SEALED PLENUM TRANSITIONS, GAS RECONNECTION, DOUBLE WALL FLUE RECONNECTION, REFRIGERANT SYSTEM FILTER DRIER)

Technician came out for no cooling call. Upon arrival indoor, technician turned system on to cooling. Both indoor and outdoor units began operating. Technician replaced dirty filter. After diagnostic check, found capacitor was in good standing. Refrigerant pressures were a little low. Also noticed bare suction line outside. After informing resident, technician added insulation to suction line outside. Also added 1 pound of refrigerant. Pressures are now in normal range. Unit is cooling in the mid 40’s. Thank you for choosing Keep Smiling, have a great day!

Customer had hot fitting on left side electric fitting that was degraded and leaking very slightly. Turned electric heaters off, drained house, replaced small section of 3/4” copper pipe, turned back on water and checked for leaks and proper function. No leaks found at this time. Turned electric back onto heaters after they were full and air was worked out of lines. All work comes with 1 year warranty parts and labor. Thank you for choosing keep smiling.

Upon arrival, customer stated that she had a toilet that was leaking. She said that after her cleaners clean the restroom they had told her that the toilet was leaking and he showed me the toilet and I seen that the boats down the tank were not there nothing was holding it down upon further inspecting it I seen that the toilet also had a crack. I suggested a new toilet, and since they’ve had issues with the toilet in the past, she decided to go for a new toilet. I went to the supply store and got a Kohler Elmbrook 12 inch rough in two piece 1.28 GFP single flush elongated chair, height, toilet in White with soft close seat. I also put a new wax ring and caulk the base of the toilet check for leaks before I did that. There’s a one year warranty on the new toilet thank you for choosing keep smiling.

Upon arrival we look and tankless heater. We offered a tankless tune up since it has not been done since installation. We descaled heater and checked both flame rods and igniter. Flame rod one has a loose metal rod that could be causing error code 12. They both look good with minimal corrosion. Igniter is working properly. When we left no code was being thrown and everything was working properly. If code is thrown again flame rod 1 will need to be replaced possibly both to be on the safe side. We checked pressure and it’s at 115 psi. We recommend to have pressure reducing valve replaced.

I was met on site by Mr. Rivera. An appointment was scheduled with Keep Smiling due to the home operating under high water pressure. The pressure valve is located in the garage above the water heater. The home is piped with CPVC, and the pressure valve is a Wilkins brand 600 PRV. I assessed what it would take to replace it with a new one, and concluded that it needs to be a one to one swap out. The section of piping and fittings are extremely close together. The nearby supply house doesn’t have it in stock, but they are able to transfer it in from another branch. With this in mind, Mr. Rivera and I discussed if he would be comfortable with waiting for the transfer. He is perfectly fine with it. I put together an estimate for replacing the valve. Mr. and Mrs. Rivera are going to take the evening to discuss the situation and update me tomorrow. The Dispatch fee was charged for today’s visit. It was a pleasure meeting you today! Thank you for calling Keep Smiling!

Water service line installation with sidewalk and foundation bore KEEP SMILING IS NOT RESPONSIBLE FOR LANDSCAPE DAMAGES OR UNMARKED PRIVATE UTILITIES, SUCH AS SPRINKLER LINES OR ELECTRICAL.

At today’s visit, I spoke with Mrs. Judith. She informed me that her outlets in the kitchen had all stopped working. She also stated that one side went out a while ago and then the other side of the kitchen went out more recently. Upon evaluating, I observed that a gfci on the left half was tripped. I also observed that on the other side of the kitchen, the second gfci was not tripped. With this in mind, I attempted to reset the left wall gfci to which it did restore power. I then verified at the panel that the second gfci did not have a tripped breaker. With this information in mind, I proposed the second gfci be replaced as it has failed and can no longer send out power to the other two kitchen receptacles it shares wiring with. Mrs. Judith agreed to this estimate. Therefore, I installed a new gfci on the right wall of the kitchen. Upon completion, I tested the gfci and it is now back in working order. I also verified the other two receptacles on that side of the kitchen are also wor

Came out to the Holland residence to install a customer supplied ceiling fan as well as 2 switches in the master bath closets on opposites sides of each other.(1 year warranty on labor not equipment.)

I was met on site by Mr. Hicks. This was a return trip in order to follow through with replacing an under the sink pump in the basement kitchen add on along with a thermal expansion tank. Mr. Hicks provided his authorization signature on arrival, allowing me to move forward. I began by replacing the expansion tank. I ended up causing a lot of water to spill in the basement during the process. I contacted Hampton Restoration for them to come out as soon as possible for drying up the area. They were working as I was leaving the home. I inspected the new expansion tank, confirming that the connection is not leaking. I moved forward with the pump. The process of swapping it out was extremely difficult as the contractor back in the day constructed this kitchen add on in a way that the cabinet hardly had any room for the pump to begin with, along with very little ability to re-pipe the drain connections. I managed to install the pump with a check valve. The original pump did not have a che

I was met on site by Mr. Hicks. An appointment was scheduled to Keep Smiling due to the pump for the wet bar having malfunctioned. The water pressure and thermal expansion tank were also inspected during the process. The water pressure is fine, but the thermal expansion tank had failed. I provided pricing for replacing the pump and expansion tank. Due to timing, Mr. Hicks agreed to get scheduled for Monday the 14th to have the work performed. A deposit of $589.06 was collected. This will be reflected when returning. The new pump is on will call at the Lawrenceville Winsupply.

Client called us out to home for a leak at a toilet and a clogged vanity drain. While speaking with client and walking through home found 3 toilets were leaking, 2 fill valves were old and one was failing. Also the back hose bibb had failed. Replaced 3 American standard diaphragm seals, 2 American standard seals, installed a new hose Bibb, and cleared drain in master vanity. After all repairs there are no active leaks in toilets. The back hose Bibb is functioning properly and the master bathroom vanity is draining properly. Thank you for choosing Keep Smiling Warranty 1 year parts and labor on all repairs

Client called us out to home for a leak at a toilet and a clogged vanity drain. While speaking with client and walking through home found 3 toilets were leaking, 2 fill valves were old and one was failing. Also the back hose bibb had failed. Replaced 3 American standard diaphragm seals, 2 American standard seals, installed a new hose Bibb, and cleared drain in master vanity. After all repairs there are no active leaks in toilets. The back hose Bibb is functioning properly and the master bathroom vanity is draining properly. Thank you for choosing Keep Smiling Warranty 1 year parts and labor on all repairs

Supply and install fill valve in basement bathroom toilet. Homeowner found the meter was running and isolated leak to downstairs toilet. Installed new fill valve and fixed issue. 1 year parts and labor warranty Water pressure was measured at 65 psi

Client called us out for high pressure in home. Pressure gauge showed reading of 40 psi. Replaced prv, a fill valve, reseal all penetration with correct sealant, and did a kitchen faucet rebuild. No leaks after repairs. Thank you for choosing Keep Smiling

Upon arrival, customer stated that any time that you would use the hose bib it would start leaking. I gave the customer two options to replace the hose bib or repair the hose bib. The customer wanted to repair the hose bib due to them having a finished basement and not wanting to cut up some sheet rock inside. As soon as I was taking apart their house babe, I felt a tingling sensation. I told this to the customer and unfortunately the threads for the pack nut We’re badly damaged. The only way to fix their issue was to replace the whole hose bib. However, customer did not want to cut the sheet rock and they just wanted to cut the siding outside. However, I did tell them about what I felt touching the hose bib. And for their safety and for my safety, they decided to get an electrician as fast as possible to diagnose this issue that’s going on. I charged a diagnostic fee. Thank you for choosing keep smiling.

Found main floor and upstairs ac with weak capicator. Replaced 35/5 mfd capicator for both systems. All three unit are r 22. Basement system is void of refrigerant. Recommend replacement of ac system for basement. All other amp draws are within range. Chande filters with customer supplied filters.

KEEP SMILING IS NOT RESPONSIBLE FOR DRYWALL OR TILE DAMAGE. Repair leak behind tile wall of hall bath.

Upon arrival customer stated that their water heater was pretty old he was looking to swap it out he also said something about pressure and inspector came out when he had first bought the house saying that he had too much pressure in the house so I checked pressure and it was sitting over 90 psi. Customer was also interested in the tankless. I told him about the benefits for a tankless I gave him a price. He just went with a traditional water heater and a replacement for his pressure reducing valve. Since we wanted to stick with a Bradford white, I had to do some re-piping both on the vent and waterlines. Upon completing the installation of the new hot water heater and the pressure reducing valve, I turned on the water, lit the water heater. There was no leaks. The water heater only has a six-year, manufacture, warranty, and one year in labor. Thank you for choosing keep smiling.

Today we came out to complete work of installing a customer supplied lavatory fixture. On previous visit, landlord stated that tenant had a water bill that had increased and was told that there was a leak in home by water company. We determined that lavatory faucet in upstairs bath had water constantly running. Customer purchased new fixture, we removed old fixture and drain assembly and installed new fixture. Tested and found no issues. Checked meter and no movement was found on meter dial. 6 month warranty on installation only of fixture. Thank you for choosing Keep Smiling Plumbing.

Came out to the Gossard residence to give a estimate on manual transfer switch.

At today’s service, I spoke with Mr. Spiers in regards to having an outlet installed into the ceiling of the living room on the second floor. This outlet would be used for a projector. With this in mind, I provided an estimate for having this outlet added while pulling the power from an outlet in the attic. Mr. Spiers agreed to this. Therefore, I installed a 120v duplex receptacle in the ceiling of the second floor living room. Upon completion, the outlet was tested and verified to be in working order. The new outlet comes with a 1 year warranty from Keep Smiling Co.

Technician came to inspect full drain pan. Upon arrival, technician tested current condensate pump and it is still working. Noticed filter is thicker than normal so I replaced it with a 1 inch (20x20). Technician also shop vacuumed water out of pan. (Residual water coming from soaked wood unit is sitting on). Unit was a little low on refrigerant. After receiving permission from resident, technician added 1 pound. Should keep eye on pan. Issue was more than likely filter obstructing airflow. Thank you for choosing Keep Smiling, have a great day!

Upon arrival, customer stated that water bill for tenant had gone up to over $700. After inspection, determined that high water usage was due to a lavatory faucet constantly running in upstairs hall bath, and also previously there was an issue with downstairs bath toilet that had continuous running water. Stated to customer that we could rebuild or replace faucet upstairs and replace fill valve downstairs. Customer needs to to speak with Landlord before calling us to determine whether or not they want to move forward with work. Thank you for choosing Keep Smiling Plumbing.