Auburn, GA

Upon arrival customer stated that his water heater is not heating the water. Upon inspection I found that the water heater is 21 years old and the burner assembly and gas control have failed and is no longer allowing a flame to start in the combustion chamber. I explained to the customer that it is repairable but it would be a few days in-order for me to get the parts and from the shade of black that the water was after I took my pressure test there’s no telling how long the internal tank is going to last. I presented him with the option of repair and the option of replacement and he chose to Replace the 21yr old 40 gal water heater with a new Bradford white 50gal gas water heater. 50 Gallon Gas Tall water heater supplied and installed with thermal expansion tank 6 Year Manufacturer Warranty, 1 Year Full Parts & Labor, 5 Year Parts Only Thank you for choosing Keepsmiling plumbing, electric, heating and cooling!

I was met on site by Mr. Williams. An appointment was scheduled with Keep Smiling due to a malfunction with the water heater. The pilot light recently went out and will not stay lit. I attempted to relight it myself in order to confirm this. The pilot light will come on, but it will not stay lit. I explained to Mr. Williams that the typical issue is the gas control valve or the pilot assembly. Sometimes both. The water heater is less than six years old. I informed Mr. Williams of the process for replacing both parts under the manufacturing warranty. I have provided estimates for both scenarios. For the moment, Mr. Williams plans on getting multiple quotes before making a decision. The dispatch fee was charged today. It was a pleasure meeting you today! Thank you for calling Keep Smiling!

Technician came to inspect blank thermostat. Upon arrival system was off and drain pan was full. Unit has float switch in pan which killed power to whole system. After receiving permission from resident, technician vacuumed drain pan. Also cleared drain line outside with pump (for both units). Drain line outside was clogged with debris and covered with rocks. Explained to resident it is good practice to leave the drain line exposed outdoors. No other faults found. Thank you for choosing Keep Smiling! Have a blessed day!

Upon arrival customer claimed he wanted to proceed and have his faucet replaced. From the last appointment he mentioned that he had bought the faucet and is ready for me to install. He also mentioned that his basement sink was draining slow and wanted me to check it out. After giving him pricing he agreed and wanted me to do the work today. Downstairs sink is draining much better now, and after replacing the kitchen faucet I tested for leaks and everything was functioning well, Thank you for choosing keep smiling plumbing !!!!!!

Upon arrival customer claimed to have a 2023 Bradford white water heater malfunction. She said yesterday she had a plumber come by and disassemble the burner assembly, and he recommended to replace the gas control valve and the burner assembly, or the whole heater. She wanted to go the manufacture warranty route which is why she called us. I mentioned we charge a diagnostic fee for us to call manufacture because it sometimes takes up to an hour to get a response. Unfortunately she did not want to go that route and decided to just pay the dispatch fee and call yesterday’s plumber back. Out of curiosity i asked how much he quoted her to replace the water heater, she said 1200, unfortunately I can not go that low. Thank you for choosing keep smiling plumbing !!!!!

Upon inspection there was no water in trap at washing machine box. They have condensation line from hvac going to washing machine box that was not producing water. They are calling there hvac company to see whats going on. We poured water down the line to stop immediate smell.

Install new circuit for bidet Installed 4 new GFCI receptacles outside

Installed customer supplied bidet toilet seat, located in master bath. Repaired pop up assembly in master bath right side sink

Homeowners kitchen sink drain keeps separating underneath the sink and is being held up by a piece of wood. Keep Smiling will replace tail piece to extend drain. This will prevent drain from separating again. 1 year parts and labor warranty

Install switch for kitchen lights Provided by homeowner Tested and working probably

Upon arrival customer claimed to have low pressure around his house and wanted to see what was going on, after some talking he said it’s been going on for a while and was thinking it was the pressure reducing valve that needed to be replaced. I asked if it was the original one to the home, and it was. He then showed me where it was and I proceeded to run a couple tests. I checked the pressure at the water heater and it was right at 50 psi. Which was okay but they wanted it higher. I recommended to replace the pressure reducing valve because if I try to increase the pressure, there is a possibility that it will leak. He understood and agreed. After giving him a price he first thought it was a little high, I brought it down to a price both him and I were comfortable at and he signed off. After replacing the valve, I increased it to 65 psi. I had the customer test and was satisfied The customer claimed that their faucet still had a little bit of pressure, I I mentioned it was probably a

Came out to the Vasile residence to determine why the lights wasn’t working in the kitchen upon inspection discovered the breaker (kitchen,garage lights afci 15 amp )had failed due to the bad weather they where haveing so we replaced and restored power also recommended a whole home surge protector as they opted to do that as well.(1 year warranty with K.S.P.E )(3 year manufacturer warranty.)

Client called us out to the home for a leak coming from the master shower. Preformed moderate diagnostic and found that the leak was coming from drain connection at shower pan. Customer caught this very earlier to prevent damage.Replaced strainer flange with piping. Made proper connections and check for leaks. Thank you for choosing Keep Smiling

Estimate to replace flange and reset water closet with all new hardware, existing flange is offset due to the spacing only being 9” from the wall. Once flange is replace new supply line, wax ring, flange bolts will all be replaced. Thank you for choosing keep Smiling

Leak in main water line at meter cut out and adapt to 3/4 pvc to pex and replace back to meter with new dual check valve and meter nipple.turned water back on tested and no leaks.

Came out to the Fritz residence(1135) to determine why a number of things wasn’t working such as the fridge,kitchen outlets,dishwasher and the lights above the stove in the middle of the kitchen upon diagnostic discovered there to be 3 faulty breakers replaced and restored as well as 2 3 way switches that had burnt up.While speaking to the homeowner did notice beeping from a number of smokes so the tech also replaced those as well as installed a whole home surge protector.(1 year warranty.)

Upon arrival customer stated that he has bought 2 new vanity’s to go in his sons bathroom and daughters bathroom. I took some measurements to make sure the vanity’s would work and they will work perfectly. I let the customer know that the water lines are coming up through the floor and if we don’t move them into the wall that he may see them after the installation is done. He said that would be fine. I gave the customer a price to get the vanity’s installed and he agreed Scope of work- Remove one 48in vanity with a tile surround and install a new customer supplied vanity in its place. And remove a 31in vanity and install a new customer supplied vanity in its place. I also added a new dishwasher tail piece and hooked up the basement dishwasher drain. 1 year warranty labor and parts supplied by Keepsmiling Keep smiling is not responsible for any sheet rock repairs that may be needed or any cosmetic damage caused during demolition

Returned in order to follow through with replacing Mr. Lewis‘s main water service line. The dig team executed their portion of the project with the necessary trenching and boring in order to run the 1 inch black poly. They also drilled a new hole through the foundation for the pipe to enter from. I installed a new dual check valve at the meter along with a new main shut off and pressure valve inside the garage. I adapted from the 1 inch black poly down to 3/4 inch white PEX the remainder of the way before adapting into the existing copper that feeds the house. I insulated and strapped most of the new pipe in order to keep everything stable and protected. The pipe was ran up the wall and across the ceiling in order to keep it out of the way of the water heater. With everything connected, I pressurized the system. None of the new connections show any signs of leaks. The water meter was static. This indicates that there are no other hidden leaks. I applied some hydraulic cement to plug up

Upon arrival, I was greeted by the Douglas family. Mr. Douglas was the main point of communication for this job. What he asked me to for the faucet and drainage for the newly installed cabinetry and sink in the basement. He also requested that I perform a routine flush of their tankless water heater. There was also curiosity about their upstairs refrigerator. I took a quick look at the refrigerator and confirmed with him that the issue is with the appliance itself. I disconnected the supply line and successfully ran water into a cup. After taking some time to examine the cabinetry, I put together some options for Mr. Douglas and I to discuss. An estimate was agreed upon, allowing me to move forward. Faucet was a customer supplied item while everything with the drainage was supplied by myself. I also had to connect a second emergency shut off on the hot pipe so that the remodeler can install the dishwasher. I got everything connected and tested for operation and drainage. The faucet o

Install new p trap under kitchen sink comes with 6 month warranty.

Arrived at homeowners home. Homeowner had master bathroom that there was a real bad sewer smell and they could not find where it was coming from. After talking with the homeowner I found that this issue started happening yesterday, but progressively got worse throughout the night. I went downstairs to see if I could find any weeks that may be going on, and there were none. I asked the homeowner how often they use the master bath tub, and they explained that they have not used it for the past three years. They also explained that the right vanity in the master bathroom Has been cut off for the past year. I explain to the homeowner that all the plumbing in her house has P-trap’s to keep the sewer gas smells out. I explain that when you don’t use water for so long that the P-trap can evaporate, so we ran water throughout the entirety of the master bathroom to refill all the P-trap’s to see if that is the issue. I explained that we could wait and see, and if the sewer gas smell persists,

Upon arrival I was shown to the basement bathroom where the drain system was holding water. After a little bit of investigation I found the sewage ejector pump was not plugged in, and the valve for it was turned to the off position. After turning the valve on and plugging it in the system is functioning normally. All that needs to be done how is to set the toilet back in place. Ensure no leaks and the toilet is stable. Installed the toilet. Flushed multiple times to make sure there were no leaks.

Rough in drains and water for Toilet Shower Vanity Kitchen sink Walls need to be roughed in studs only Drain will be left tall so they can be cut to size once flooring, cabinet,vanity, etc has been installed Cut remove concrete Tie drains into crawl space Bring water from crawl space to garage And rough in the water If customer has a shower valve there, tech will rough in the shower valve for shower Techs got drains roughed in Slab cut and back filled Installed pump can Installed pump Wall prepped to have water ran Pump vent and discharge line needs to be tied in tomorrow Step one rough in once walls are framed in and left in bare studs

Came out to the Joiner residence to install a (customer supplied)fluorescent light over the kitchen sink .(1 year labor warranty.)

The Jones’ have been experiencing intermittent hot water in home. They have a 4 year old Rheem ECOH200DVLN-2 tankless water heater located in basement. Upon diagnosis found that it is coding out with code “12” which is “No ignition”. Upon further diagnosis and troubleshooting with Rheem tech support, we found that left side flame rod is bent or slightly damaged. (See pictures) Rheem recommended that we replace flame rods, which they will replace under warranty and send to customer.(parts warranty is up in June of 2025) They also recommended that we pull gas burner to clean, replace gas supply line from 1/2” to 3/4” and descale heat exchanger which has never been done. Rheem requires a descale of heat exchanger no more than every 2 years in North Georgia. Failure to do this will cause irreversible damage to unit. The Jones’ optid to replace water heater.