Customer Reviews and Testimonials for Keep Smiling
We invite you to check out some firsthand accounts from our satisfied customers in Gwinnett County and beyond. We take great pride in the work we do, and there's no better way to showcase our commitment to quality and service than through the words of those we've had the pleasure to serve. Whether it's plumbing, electrical, heating, or cooling, our clients' experiences speak volumes about our dedication to going the extra mile. Take a moment to read through their stories and see why so many trust Keep Smiling with their home's essential systems.
Browse through our latest reviews and give us a call at 770-273-9090 to schedule a service!
I’ve used their service twice now and very pleased both times.
Response from the owner:Thank you Bill! Our goal is always to deliver exceptional service and we are happy to hear that you are pleased!
Marcas & Arron were really professional & easily refer to other home owners!!
Response from the owner:Thank you Bill! Our team always strives to deliver great service and we are thrilled to hear that you are pleased!
Victor called to confirm the appointment. He arrived promptly at 4:00 PM. He assessed the situation provided two options and the price for each.
He completed the work in less tha an hour. He provided photos of the excellent finishedaork; from both the perspective of the exterior and the crawlspace.
Victor did the work he said he would do for the price he had quoted me.
It was a great client experience. I'd recommend Keep Smiling to anyone in need of a plumber.
And the agent who I spoke with initially was terrific as well. She was very courteous, knowledgeable and professional.
He completed the work in less tha an hour. He provided photos of the excellent finishedaork; from both the perspective of the exterior and the crawlspace.
Victor did the work he said he would do for the price he had quoted me.
It was a great client experience. I'd recommend Keep Smiling to anyone in need of a plumber.
And the agent who I spoke with initially was terrific as well. She was very courteous, knowledgeable and professional.
Response from the owner:Thank you Josh! We appreciate your feedback and the great review!
Christian was very professional. Easy to talk to and make sure I was satisfied and knew what was going on with my Plumbing. Would definitely recommend
Edit: Air Conditioner took a turn for the worst. Called Keep Smiling Electric, Plumbing and HVAC and they sent out Jonathan. He was on his game!!! Knew what he was looking for and was in and out. Although the news was bad, it wasn't his fault. I would recommend Keep Smiling for all Electric, Plumbing and HVAC.
EDIT#2: Jared came out today to replace two toilets in my house. This was the second time Jared was out the first time was to inspect to figure out what was wrong with my Plumbing. He gave me a very honest price for replacing and installing the porcelain throne in both bathrooms. He made sure that everything was working and that the pipes were clean so we would have no future problems. Extremely knowledgeable, extremely courteous and all around a professional. Would definitely call Jared out again at my house. Even leave him alone in my house because of how trustworthy he is.
Edit: Air Conditioner took a turn for the worst. Called Keep Smiling Electric, Plumbing and HVAC and they sent out Jonathan. He was on his game!!! Knew what he was looking for and was in and out. Although the news was bad, it wasn't his fault. I would recommend Keep Smiling for all Electric, Plumbing and HVAC.
EDIT#2: Jared came out today to replace two toilets in my house. This was the second time Jared was out the first time was to inspect to figure out what was wrong with my Plumbing. He gave me a very honest price for replacing and installing the porcelain throne in both bathrooms. He made sure that everything was working and that the pipes were clean so we would have no future problems. Extremely knowledgeable, extremely courteous and all around a professional. Would definitely call Jared out again at my house. Even leave him alone in my house because of how trustworthy he is.
Response from the owner:Hi Chris,
Thank you so much for your kind words and 5-star review! We are thrilled to hear that Christian provided you with a professional and satisfying plumbing experience. We truly appreciate your recommendation and look forward to serving you in the future. Thanks for choosing Keep Smiling!
Sincerely,
Hailey M. with Keep Smiling
Timely response from first contact. James was extremely professional.
Response from the owner:Bob. Thank you so much! We are immensely grateful for your great review and kind words! Thank you!
My total experience with Keep Smiling Plumbing and Electric from introduction to project completion was great. The level of communication with the company was very good.
Response from the owner:Thank you Mark! Our whole team is dedicated to providing exceptional service and we are thrilled to hear that your experience was positive!
We would highly recommend Marcus. He was courteous and knowledgeable about our plumbing problem. He went out of his way to fix our problem.
Response from the owner:Hello Joe,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Marcus was courteous and knowledgeable while addressing your plumbing issue. At Keep Smiling, we always strive to provide exceptional service, and it sounds like Marcus hit the mark! Your recommendation means the world to us. We appreciate your support!
Sincerely,
Hailey M. with Keep Smiling
I can't speak as to their other plumbers, but James is top notch. So glad we got such a professional to come out to our home.
Response from the owner:Thank you Erik! Our whole team is dedicated to providing exceptional service and we are so happy to hear that you are pleased!
Victor the plumber broke my faucet after he removed my pedestal sink, without my knowledge. They were not willing to reimburse me for damage he caused, and the cost to remove a pedestal sink was more than $600. I would never used them again!
Response from the owner:Thank you Ethel. We will be in touch to make sure we make sure we take care of your concerns.
Our technician Seth Spalding did a great job inspecting my AC. He explained the issue clearly, he was professional and respectful. It’s clear he knows what he is doing and care about doing the job right. I’d definitely call them again and recommend them to my friends.
Response from the owner:Thank you Amy! We appreciate your kind words and great review!
