Frequently Asked Questions

Keep Smiling Plumbing, Electric, Heating and Cooling is a family-owned home-services company serving North Georgia since 1985. We provide plumbing, HVAC, indoor air quality, and electrical services with licensed technicians, all from one trusted team.

We serve Loganville and the greater Atlanta metro area, including Gwinnett, Walton, DeKalb, Fulton, Hall, Barrow, Oconee, and Athens-Clarke counties, with communities like Lawrenceville, Snellville, Monroe, Buford, Duluth, Johns Creek, Alpharetta, Decatur, and Gainesville. Call us today at 770-273-9090.

Yes. Keep Smiling is fully licensed and insured (Licenses #: MP210191 | CN210975 | EN217959). Every technician is drug-screened, background-checked, and highly trained before entering your home.

We strive to offer same-day service because plumbing, electrical, and HVAC problems can’t always wait. For urgent issues, call 770-273-9090 and we’ll get you scheduled as quickly as possible.

You can schedule online through our website or call us at 770-273-9090 to speak with a helpful customer service representative. We’ll confirm a time that works for you and keep you informed before we arrive.

A trained, background-checked technician will diagnose the issue, explain your options, and provide a clear price. We never begin work without your approval, so you’ll always know the cost before any work starts.

We’re grateful to be recognized as Best of Gwinnett, a Google Guaranteed business, BBB-accredited, and a Bryant Factory Authorized Dealer, reflecting our commitment to quality workmanship and homeowner satisfaction.

We offer straightforward, upfront pricing with no hidden fees. Your technician diagnoses the issue and provides a clear price before any work begins, so you’ll know the cost upfront with no surprises on your bill.

Every home is different, so factors like equipment size, fuel type, accessibility, code requirements, and warranty length can affect cost. A price range helps set expectations, and a qualified professional confirms the exact price after assessing your home.

Yes. We offer financing options for larger repairs and replacements, including promotions like 0% APR for 60 months with equal payments, plus rebates on qualifying equipment. Ask us about current offers when you schedule.

Most repairs include a one-year labor warranty unless noted otherwise, with coverage up to 12 years in some cases. Parts and equipment include at least a one-year warranty, with up to 12 years on select systems.

In limited cases, yes. This includes repairs involving defective materials like polybutylene piping or Federal Pacific panels, root intrusion or improper drain pitch, or clogs from improper items. We’ll always explain what can be corrected for coverage.

Absolutely. We clearly communicate your warranty and provide it in writing, so you know exactly what’s covered and what to expect if you ever need to use it.

We accept a select range of payment methods. Call us at 770-273-9090 and we’ll be glad to confirm the options available for your service.

Our licensed plumbers handle repairs, maintenance, inspections, water line and leak repair, repiping, gas line services, sump pumps, water filtration, kitchen plumbing, clogged toilets, burst and frozen pipes, slab leaks, and more.

Signs of a hidden water leak include a sudden high water bill, low water pressure, damp spots, stains, running water sounds, or musty smells. If you suspect a leak, call us at 770-273-9090 for a professional inspection.

A plunger can fix minor clogs, but recurring or stubborn blockages often point to a deeper drain line issue. Our team can safely clear the clog and check for underlying problems so the clog doesn’t keep coming back.

Repiping replaces old or failing pipes throughout your home. It’s often needed for aging galvanized pipes, polybutylene, frequent leaks, discolored water, or low pressure. We’ll inspect your system and recommend repair or full repiping.

Yes. We repair and install gas lines and provide gas leak detection. If you smell gas, leave your home immediately and call your gas provider and emergency services first, then call us at 770-273-9090 for repair.

Yes. Frozen pipes can burst and cause major water damage. We offer prompt repair for frozen and burst pipes, so call us at 770-273-9090 right away. If water is flowing, shut off your main valve while you wait.

Consider a plumbing inspection if your home is older, you’re buying or selling, dealing with recurring clogs or leaks, or just need peace of mind. It helps catch small issues before they turn into expensive emergencies.

Cost depends on size, fuel, access, code upgrades, and warranty. Electric tank units range from $800 to $5,000, gas or propane $1,200 to $6,000 with parts and labor. Your technician confirms the exact price before work begins.

A traditional tank water heater lasts 8 to 12 years, while a well-maintained tankless unit can last 20 years or more. If your unit is aging, leaking, or needs frequent repairs, replacement is often the smarter investment.

If your water heater is newer and the repair is minor, repair makes sense. If it’s aging, leaking, or needs costly repairs, replacement is often more cost-effective and offers better efficiency and warranty coverage.

A tank heater stores and heats water continuously, while a tankless heater heats water on demand. Tankless units are more efficient, save space, and last longer, but cost more upfront and may need venting or system upgrades.

Leaks can mean a failing tank, loose connections, or pressure issues. Rumbling or popping often means sediment buildup. Some issues can be repaired, but a leaking tank usually needs replacement, so it’s best to have it inspected promptly.

Many 40- or 50-gallon gas or electric tank units include a 10-year labor warranty from Keep Smiling Plumbing, Electric, Heating and Cooling and a 10-year manufacturer tank warranty. We confirm exact coverage based on the unit you choose.

For many homes, yes. Lower energy use can offset higher upfront costs over time, and you get endless hot water and a longer unit lifespan. Proper sizing and installation matter, and we help you decide if it’s the right fit.

We offer drain cleaning, sewer line repair and replacement, trenchless sewer repair, hydro jetting, rooter service, and sewer video camera inspections.

Hydro jetting uses high-pressure water to clean grease, scale, and roots from pipe walls. Snaking clears a clog, while hydro jetting cleans the full pipe, making it ideal for removing stubborn or recurring blockages.

A waterproof camera is inserted into your line to see inside. It’s ideal for diagnosing clogs, slow drains, or root intrusion, and helpful before buying a home or approving major repairs.

Common causes include grease buildup, hair and soap, tree roots, or pipe misalignment or improper slope. A camera inspection helps identify the cause so we can recommend the best long-term fix.

Trenchless sewer repair restores or replaces your sewer line with minimal digging, which protects your yard and landscaping. It’s often faster and less disruptive than excavation, and we can confirm if your line qualifies for it.

Many are, but issues like root intrusion, separated pipes, or improper slope may not be covered by warranty unless repaired. We always explain warranty coverage clearly and what can be done to make it possible.

Avoid flushing wipes, grease, and non-flushable items, watch for slow drains in multiple fixtures, and schedule inspections if you have mature trees nearby. Early detection helps prevent messy and costly sewer backups.

We provide AC repair, maintenance, installation, replacement, ductless mini-split services, air handler service, evaporator coil cleaning and replacement, refrigerant leak repair, and filter replacement.

Common causes include a dirty filter, low or leaking refrigerant, failing compressor, frozen coils, or thermostat issues. Our technicians will diagnose the problem and get your system cooling again quickly.

Plan on AC service once a year, ideally in spring before cooling system. Regular maintenance helps your system run efficiently, lowers energy bills, extends its lifespan, and keeps your manufacturer warranty valid.

If your AC is under 10 years old and repair is affordable, repair makes sense. If the unit is older, needing frequent repairs, or using R-22 refrigerant, replacement is often more cost-effective and energy efficient.

Most central AC systems last 12 to 15 years with proper maintenance. If your system is in that range and struggling, it may be time to consider replacement.

Signs include warm air, weak airflow, short cycling, high humidity, odors, unusual noises, leaks, or rising energy bills. These indicate your system needs professional attention.

A ductless mini-split provides efficient heating and cooling without ductwork, ideal for additions or homes without ducts. It offers zone-by-zone temperature control, and we can help determine if it’s the right fit for your space.

Water leaks often come from a clogged drain, while refrigerant leaks are more serious, potentially harmful, and reduce cooling. Turn off your system and call us at 770-273-9090 for prompt diagnosis and repair.

We provide furnace and heater repair, maintenance, installation, and heat pump repair, maintenance, and installation.

Schedule your heating system service once a year, ideally in the fall. Maintenance keeps your system safe, efficient, reduces breakdown risk, and helps maintain warranty coverage.

Causes can include thermostat issues, dirty filters, a faulty igniter or flame sensor, ignition problems, or blower issues. Our technicians will find the cause and restore your heat quickly.

If your furnace is under 15 years old and repairs are minor, just repairing makes sense. If older, needing frequent or costly repairs, or struggling to heat your home, replacement may save money in the long term.

A furnace generates heat using gas or electricity, while a heat pump moves heat and can both heat and cool your home. Heat pumps are very efficient in Georgia, and we can help you choose which one is best.

Furnaces typically last 15 to 20 years, and heat pumps about 10 to 15 years. Regular maintenance helps systems reach the higher end of these ranges.

Watch for weak heat, uneven temperatures, frequent cycling, strange smells or noises, rising energy bills, or a yellow burner flame. If you suspect gas or carbon monoxide issues, leave immediately and call for help.

We install and service whole-home air purifiers, air cleaners, filtration systems, smart thermostats, and provide AC and furnace filter replacement to improve your air quality and comfort.

Indoor air can contain dust, allergens, pet dander, mold spores, and pollutants. Improving filtration and air cleaning helps reduce odors, allergens, and airborne contaminants throughout your home.

Most homes should change filters every 1 to 3 months depending on filter type, pets, and allergies. Clean filters improve airflow, efficiency, and air quality. We can help you choose the right filter and schedule for your system.

A whole-home air purifier works with your HVAC system to treat air throughout your house. Options include media filters, UV systems, and advanced air cleaners, and we’ll recommend the best fit for you.

Smart thermostats improve comfort and can lower energy bills by learning your schedule and allowing remote control. Some require a C-wire or wiring updates, which our team can handle.

For many homes, yes. Better filtration and air cleaning can reduce dust, pollen, and pet dander. We can assess your home and recommend the right solutions.

Our licensed electricians handle repairs, installations, inspections, outlets, panels, generators, lighting, EV chargers, surge protection, smoke and CO detectors, and more to keep your home safe and powered up.

You may need an upgrade if your panel is older or undersized, you’re adding appliances or an EV charger, using extension cords often, or dealing with frequent breaker trips. We can help you evaluate your panel for safety.

Breakers trip to protect your home from overloads, short circuits, or ground faults. If it’s happening often, it’s a good idea to have a licensed electrician take a closer look for your safety.

An inspection is a smart step for older homes, before buying or selling, after renovations, or if you notice flickering lights, warm outlets, or burning smells. It helps catch safety issues early.

Yes. We install home EV chargers and handle any electrical upgrades needed. We’ll check your panel capacity and recommend the right setup so everything runs safely and reliably.

If you rely on power for medical equipment, a home office, or want backup during outages, a generator can help. We’ll guide you in choosing the right size for your home and needs.

Watch for flickering lights, warm outlets, buzzing, burning smells, frequent breaker trips, or shocks. These can signal serious hazards and should be checked by a professional right away.

Yes. Surge protection helps protect your electronics and appliances, and smoke and carbon monoxide detectors are essential for safety. We can install and test both so you can feel confident your home is protected.